FAQ

FAQs

How can we help you?

Where can an Accountant update the information related to their firm?

For this, you will have to navigate to Agent Hub>>Settings>>Advisor Info>>Agent Info. As a financial advisor or accountant, updating your details is crucial as the data updated under Agent Info is utilised under different modules for Advisor Information.

The process is simple. Begin by entering your first and last name, followed by the professional body from which you are certified. This ensures that clients know you are a qualified expert in your field. Next, choose the form of business or practice entity that best describes your firm.

If you are registered for Value Added Tax (VAT), indicate it, and enter your VAT number.

This ensures that clients are aware of your tax status. If you are not registered for VAT, select “no” from the dropdown menu. In addition, make sure to update your contact details, including your phone number, email address, and website.

You can also add a tagline to your practice, which can help you stand out and make a lasting impression. Finally, make sure to update your firm’s address details. Updating your Agent Info is a crucial step in the setup process.
Where can an Agent update their Agent Credentials?
Where can we update the Presenter ID and Presenter Authentication for submission to Companies House?

You will have to navigate to Agent Hub>>Settings>>Advisor Info>>Companies House. Please save your Presenter ID and Presenter Authentication code along with the registered email address as you will require this whenever you are filing Accounts to the Companies House.

Please note that you will require these whenever you submit Accounts to Companies House from any third-party software.
How to update the MTD VAT settings?

You can update the MTD VAT tokens by navigating to Agent Hub>>Settings>>Advisor Info>>VAT MTD Settings. To submit MTD VAT for your clients you need to generate the tokens on this screen. For this, you will have to click on Read Token, and this will redirect you to the HMRC website where you have to use your Agent Service Account credentials and then log in online after this it will redirect you to this screen and you will have to click on Write Token and follow the process. After completing this process, you will be on this screen and then you have to click on ‘Save’ in the top right corner.

Once the tokens are generated then you are ready with the MTD VAT filing for your clients.
Can an Agent update their Bank Details on Nomi?
How to set up Email Settings so that emails can be sent in the firm/accountant's name?

With AWS in place, the email settings are now more streamlined. To update the settings, you can navigate to Agent Hub>>Settings>>Email Settings>>Set the SMTP Config Code to AWS.

You have to enter the email address under the From and Reply to column and then you will receive an activation link from AWS in your inbox. As you click on the link the email will be activated and you can then send emails in your name through Nomi.
Are there any Email Templates offered? How can we customise them?

The default Email Templates are offered to you related to different modules. To access them you have to navigate to Agent Hub>>Settings>>Email Template. On this screen, you will find different Email templates related to different Modules. However, these can be customised as per your requirement, and you can use other tags under these templates. Any templates created in Final Accounts/Personal Tax or Partnership get listed under other sections in Email Templates.
Can we set up Pensions directly for any of the clients or are there any pre-steps involved?

Whenever you are setting up the payroll and if your clients have a Pension scheme then you will have to navigate to the Pension option and click on ‘Create Account’. This will create an intermediary ID and after this step, you will be able to set up the pension scheme for your clients. You will have to navigate to Agent Hub>>Settings>>Pension.

Please note that this has to be done once and not every time you are setting up the pension scheme for your clients.
How to make changes in the Note Templates in Final Accounts at the Macro level?
Are there any Changes possible under the Accountant’s Report at Macro Level?
How to create Checklists for Final Accounts and Corporation Tax to keep track of the work performed?
You can create checklists by navigating to Agent Hub>>Settings>>Final Accounts>>Checklists. The checklists you create here will be displayed under Workflows of individual Final Accounts Dashboards of the companies.

These steps can be as follows:
- Request records from the client
- Receive records from the clients
- Review records from the clients
- Prepare pre-year end
- Prepare year-end accounts
- Send for approval
- Send Invoice and File Accounts
Is there a way to make any changes in the Auto Payroll settings?

Yes, you can make changes in the Auto Payroll settings by navigating to Agent Hub>>Settings>>Payroll.

This section allows you to make changes in some of the key areas in Payroll and Auto Payroll i.e. Auto Payroll Run date, Password Protected payslips, Auto Payroll email timings etc. So, if you are looking to make any changes then we always recommend that please take the help of the support team.
Is Nomi integrated with other Platforms?

Yes, Nomi is integrated with different platforms viz XERO, QuickBooks, Clickatell, Nomipay and iwoca. To enable these integrations, you will have to navigate to Agent Hub>> Settings>> Integrations.

You can enable the XERO and QB integration in case you are looking to import any trial balances for your clients from these two platforms into Nomi. Clickatell is an SMS service provider and once set correctly you can send SMS from Nomi.

NomiPay is our Payment wallet which helps collect the money from your customers through a ‘Pay Now ‘label on the Invoices customers can then make the payments through Debit/Credit Card, Google Pay, Apple Pay and Internet Banking. It also supports the Direct Debit which then collects the money from the Bank Account of the customers and makes the debt collection a hassle-free process.

We have also offered integration with iwoca which helps your customers to apply for short-term loans directly through Nomi and if the application is selected then the loan is disbursed within 24 hours.
Is it possible to add the questions in bulk while sending any Tax Questionnaires?
How to add a Client in Nomi?

To add a New Client we have to click on the clients’ screen where we have the option to add a ‘New Client’. As you click on this, the new client window will appear. Alternatively, you have a + icon at the top right corner of the screen. It will give you the option of New Client and as you click it will take you to the below screen:

On this screen, you can see six types of clients viz.

Limited Company: Where you can add the company directly from the COHO database and all the details related to the company along with the Director record are imported into Nomi. You can also add manually and if there are many companies then you may import them with the help of a CSV file. The sample file is provided to you, and you can update all the information in that file.

Sole Trader: You can add manually and import them as well. Please note that for Personal tax return purposes, you will have to set up the Sole Trader as an Individual separately.

Partnership: You can first add the Partnership Business details and then add the Partners and allocate the partnership sharing ratio. The import function is also available for partnerships.

Limited Liability Partnership: Add an LLP directly from COHO and it will import the partner information as well.

Public Limited Company: You can add a PLC as well in Nomi.

Self-Assessment: If you are looking to file any Personal Tax returns then you may add the Individual records under self-assessment. However, if there are many individuals then you may import them as well in Nomi with the help of a CSV file.

Note: Any Directors, Sole Traders, Partners, or Individuals have to be set up as a Self-Assessment client as they are not created automatically by Nomi.

You can import all the various client types with the help of sample CSV files provided within the client section.
How to add the Users?

To add the users you need to navigate to the Users section by clicking on Users on the left-hand side.

On this screen, you will see any existing users on the list, and you can add more by clicking on the labels provided in the top right corner. You can add two types of users i.e. Accountant and Business.

New Accountant User

You can add more users i.e. giving access to team members. For this, you can set them up as Accountant users and then give them access to relevant modules. You can restrict their access to a particular IP. Whenever you create a user, the software will send them a login email with a temporary password. They can then login online and then change the password.

Add New Business User

Invite Client

You can invite the client and get access to their Nomi Account. This will help you get access to the bookkeeping and payroll modules of the business user.

How do you set up SMTP settings at the client level/ why are emails not going through?
To get the emails to work, you must update the SMTP settings at the client level in Nomi.

To configure the email settings in Nomi, follow these steps:
1. Navigate to Bookkeeping>>Settings>>Email Settings in the Nomi platform.
2. Set the SMTP Config Code to AWS.
3. Enter the email address under Default Email (Reply To) and Default Email (From).
4. The email address you entered under the Default Email (From) column will receive an activation email from AWS (Amazon Web Services).
5. In the activation email, you will find a link that you need to click on to verify the email ID.
6. After verifying the email, you will be able to send emails from Nomi, such as emailing invoices, reports, payslips, etc.
How to link Bookkeeping to any other module?

Nomi Bookkeeping is linked with Final Accounts/Payroll/CIS/Personal Tax Return. The linking is automatic however you may follow the below steps under various modules:

Bookkeeping Integration with Final Accounts

Now I will show you how you can save your admin time with the help of integration.

As I mentioned earlier, all the modules are well integrated and data flows from one module to another. As you can see the Turnover i.e. Sales figure is 68,796.93 for Bookkeeping for the Accounting Period 2023-2024 the same data is updated on the Final accounts as well. Even if you post an Invoice Journal or any other transaction in bookkeeping, on a Real-time basis this data will be updated into the Final Accounts Module.

Final Accounts Dashboard

To check this, we click on Final Accounts on the left-hand side, and this redirects us to the Final Accounts Dashboard. Here we must click again on the left panel on Full Accounts. On this screen, we can see the Turnover figure is the same as what is showing under the Bookkeeping Module.

As we can observe, the Turnover Figure is the same as in the Bookkeeping. Another good feature is that it automatically rounds off the figures if required.

If you raise an Invoice which then has an impact on the Turnover will also be reflected in Final Accounts. This frees you from the hassle of checking the Reports such as Trial Balance, Profit and Loss, and Balance Sheet and matching the data again and again in Final Accounts. This improves productivity and reduces errors, time, and effort in preparing the Final Accounts.

Bookkeeping Integration with Payroll

The payroll Module is integrated with the Bookkeeping Module. This allows you to get all the information on Employee Salary Expenses directly into the Bookkeeping Module, no manual Journal posting is required. In case you are doing bookkeeping in some other software then also you can extract the Payroll Journal and import the same.

As and when you Run Payroll in the payroll module the Journal is posted. You can check this by clicking on the Journals tab available on the Payroll Dashboard.

The Nominal Ledger report under the Bookkeeping shows the posting of all the payroll entries. Right now, we are looking at Employee Salary Expense:

Here we can see transaction number 944 for Employee Salary Expense which has the same amount in the Payroll and Bookkeeping modules.

How to integrate Directors from Payroll to Bookkeeping

To post the journal entries in the correct nominal account, we suggest linking the directors and shareholders in Payroll with Directors and Shareholders in the Bookkeeping module.

For this, Click “Edit Company” from the Payroll Dashboard screen, click Payroll Details, and Click the “Bookkeeping Links” option.

From this option, you will be able to link directors correctly and Nomi will post the Journals in BK from Payroll in the correct nominal accounts.

Bookkeeping to CIS Integration

The next integration is between Bookkeeping and CIS. If you raise any Subcontractor Invoices in Bookkeeping, it will show on CIS and the Invoices will be ready to be filed for the CIS300 Monthly submission.

Raise a New Subcontractor Bill

Now we will create a Subcontractor Bill and the same will be listed under the CIS record of this company.

Point your mouse on New+ and then click on Subcontractor Bill. This will redirect you to the below screen. Before this, you need to make sure that the Suppliers are being marked as registered for CIS. This you can update under View>>Supplier list>>Edit>>Registered for CIS.

Here you have to select the Supplier who is registered for CIS and select the nominal 5103- Labour Cost of Sale. After this, you can update the rest of the data and see that there is a CIS deduction based on the verified CIS Deduction rate. This Invoice is reflected in CIS and then you may proceed further with the filing of the CIS 300 Monthly return.

If you are looking to add a subcontractor and verify them with HMRC then you may do so from the CIS Module as well.

Bookkeeping to Self-Assessment

Under Bookkeeping, you can raise the Dividend Vouchers for the Directors of that company and then whenever you are filing the SA100, you can link the dividend distributed to the directors from BK to SA.

You will have to first Issue the Dividends and after this navigate to the Director’s SA100 record.

On the SA100 you can click on Dividends available on the left panel under the Income section.

This takes you to the dividend screen where you can click on Link Dividends and a pop-up will appear.

On the pop-up below, it will show the name of the director to whom the dividend has been issued. You have to just click on the link and all the information related to dividends is fetched into Nomi SA100 from the Bookkeeping Module.

As soon as you link the dividend then it gives you a message and the records are also linked with the Bookkeeping Module.
Why is profit not distributed among the partners?

Whenever you add a Partnership record, you will have to allocate the profit-sharing ratio through the Bookkeeping/Final Accounts>>Settings>>Partners. In the top right corner, click on the edit label to access two options: Profit/Loss Ratio(s) and Add Partners.

Click on Profit/Loss to redirect to the Partners – Profit/(loss) Ratios screen, where you then click on New Ratios(s). A Profit/(loss) Ratio Adjustment pop-up will appear, prompting you to enter the New Effective start date, which is the partnership start date, and then enter the Profit/Loss Ratios. Click on save to complete the process. Alternatively, you can also click on ‘Change Partnership Ratio’ by navigating to Partnership Tax return>>Review & File>>Partner’s Shares>>Edit (top right corner)>>Change Partnership Ratio. This will redirect you to the Partnership Screen where the profits can be allocated.
Reverse opening balance sheet journal is not matching.
Where to enter HMRC/Companies House credentials

You can easily update your HMRC/Companies House credentials by visiting Agent HUB and clicking on Settings, then selecting Advisor Info. From there, you can manage your HMRC Government Gateway Credentials and update your Username and Password as an Agent.

Additionally, under the HMRC tab, you will find the Companies House section where you can conveniently update the Presenter ID, Presenter Authentication Code, and your email address for correspondence with Companies House. It’s crucial to have the Presenter ID and Presenter Authentication handy when filing Accounts through Nomi or any third-party software.
How to update VAT MTD settings?

You will have to first update the MTD VAT Tokens at the agent level which will allow you to submit MTD VAT for your customers. To generate the tokens, you need to navigate to Agent Hub>>Settings>>VAT MTD Settings and then click on Read Token.

This redirects you to the government website where you must use Agent Service Account credentials and not the usual Agent Login of HMRC. You will have to update a few things and then you will be redirected to Nomi again on the same screen.

After this, you will have to click on Write token and follow the process and again you will be redirected to the MTD Settings page where you have to then click on ‘Save’ in the top right corner. The MTD tokens are generated, and you can make the submissions using your MTD settings.

The next step is to update the client’s VAT Details. For this, you will have to navigate to Bookkeeping>> VAT Returns>> VAT Settings. Then tick the checkbox ‘VAT Registered’, enter the VAT Registration Number, Submission frequency of the VAT return and the registration date.

You can also update the VAT Type under the VAT Scheme Register.

Here you have to click on the ‘Add New Scheme” label in the top right corner and then add the scheme i.e. Standard Rate VAT. Once you add the scheme you will find the VAT dropdown while adding the Invoices.

In case you want to set up at the client level then you can navigate to Bookkeeping>>VAT Returns>>Setup MTD. This will redirect you to a screen where you can set up the MTD at the Company Level as well as the Agent level.

If you have already generated the MTD Tokens at Agent level, then you need to click on Setup MTD at Agent Level and it will redirect you to a screen where you need to tick the checkbox ‘Confirm to Create Setting’ and then click on Setup MTD.

The VAT number details are fetched from the VAT details tab as mentioned earlier.

If you are trying to make submissions at the Company Level, then it will take you to a screen where you have to set up MTD tokens using the client’s credentials. This process will be the same as explained above.
How should a Business and Accountant user be created, and which role should be selected?

To create a Business and Accountant User, you must click on the Users option on the left vertical pane in Agent HUB. Clicking on this will give you the labels in the top right corner as ‘New Accountant User and New Business User.

If you want to give access to your team members, then you will have to set them up as Accountant Users. If you want to give access to your clients, then you may set them up as Business Users and give access to bookkeeping where they can record Invoices and Payroll so that they can approve the payroll, leaves, and expenses and also feed in the No. of hours worked by the employees although they can never Run the Payroll.
How to Set up a Bank feed?

You can set up a Bank Feed under the Bookkeeping Module. You can click on Banking>>New>>Bank Account. It will show a pop-up on the screen, and you can click on Link Bank Feeds.

It will redirect you to the ‘True layer’ website where you can search the bank and then click on the bank name after this you will be redirected to connect to your account screen, and you have to click on ‘Allow’.

As you click on allow, it takes you to the Bank Website where you can log in online and set up the Bank feed.

Once the Bank feed is set all the transactions will show under Unreconciled Transactions in the Banking Section.
How to set up Nomi Pay?

To set up Nomipay you will have to enable the Nomipay integration by navigating to Agent Hub>>Settings>>Integrations>>Nomipay>>Click on Enable. As you click on Enable a message ‘Success! Data saved successfully will be displayed.

After this, you can click on the Clients menu on the left side, and you will see that the NomiPay option is there, and you can Invite your clients for the NomiPay setup.

However, you should navigate to the Bookkeeping record and a pop-up will appear that prompts you to start the Nomipay setup.

Here the user has to select the nature of Business from the dropdown and then tick the Terms and Conditions checkbox. Then they have to click on ‘Join NomiPay’ after this a Nomipay setup invite is sent to the user’s email which is updated under the General information. In the email, they get a link ‘Register for NomiPay Now’

As you click on Register for NomiPay, it takes you to the below screen where you have to follow the 8-step process to set up Nomipay.

While following the process there are quite a few mandatory fields, and you will have to fill in the information.

After the successful setup, a Pay Now label will appear on the invoices. You can also set up a Direct Debit through Nomipay which will collect the money automatically from the customer’s account.
How to find reconciled transactions.

To view the reconciled transactions you can navigate to Bookkeeping >> Advisor Tools>> Reconciliation>> View Reconciled (Top Right Corner).

As you click on View Reconciled it redirects you to Reconciled Transactions page. Here you have to first select the Account Type from the dropdown and let’s say you have selected the customer account then it will show you all the reconciled transactions for all the customers. However, you can also view the reconciled transactions for a particular customer from the Account dropdown. You can also use different filter options.

To undo the reconciliation, you must select the transaction and then click ‘Undo Reconcile’. Alternatively, you can navigate to Reports>>General/Nominal Ledger Report>>Select the
How to integrate Nomi with Xero/ QuickBooks.

You can integrate Nomi with Xero and QuickBooks and fetch the trial balance into Nomi. For this, you will have to navigate to Agent Hub>>Settings>>Integrations>>Enable Xero and Connect QuickBooks integration. Post this you will have to navigate to Client List>>Bookkeeping/Final Accounts>>Advisor Tools>>Import Trial Balance/Trial Balance Entry>>Upload Trial Balance>>Xero/Quick Books instead of CSV. As you will set this to Xero, it will give you an option of Import.

As you click on Import it will take you to the Xero website where you will have to log in and then you can choose an organisation. Once this process is completed the Trial Balance is imported into Nomi.

Few of the Nominals are mapped however you can do the Nominal mapping manually as well.
How to unlock/open an accounting period. (vice a versa)

You can navigate to Bookkeeping>>Settings>>Accounting Period or if the Final Accounts service is active then you get restricted access to Bookkeeping and then you have to navigate the same way i.e. Settings>>Accounting Period>>Edit. On the below screen, you need to click on the Pencil icon to Lock or Close the Accounting period. If they are locked and closed, then you can unlock them from the same screen.
How to re-generate the VAT MTD tokens.
How to edit the VAT period.
How to change VAT type.

To change the VAT you will have to access the VAT Returns section in Bookkeeping. On this screen, the VAT settings label is provided on the top right corner.

As you click on this it will redirect you to the VAT Settings Screen. Here you can click on the ‘Add Scheme’ label and a pop-up will appear where you can add the Standard VAT scheme.

It also gives you the options for Flat Rate VAT and NO VAT however when you add the Standard VAT then it gives you all the different types of VAT as listed below
Why is the VAT rate type not showing?
How to process dividends and generate Vouchers.

To process the dividends you have to make sure that sufficient reserves are available within the Bookkeeping record. You can check the same under Bookkeeping>>Reports>>Balance Sheet. After this, you can navigate to Advisor Tools>>Dividends>>Dividend List>>Click on Issue Dividend.

This will redirect you to the Pay Dividend screen where it will show you the available reserves and the Dividend distribution based on shareholding. You may allocate the dividend amount under ‘Dividend Distribution’ manually as well. And then click on Pay.

It will redirect you to the Dividend List and show the number of dividends processed. To view the Dividend Voucher, you have to click on the preview option and it will open the dividend voucher.
How to run bank rules

To Run Bank Rules you will have to first set them up. For this proceed to Advisor Tools>>Bank Rules. On this screen, you will have to click on ‘Add’ and an Add Bank rule pop-up will appear.

Here you can set the bank rules by selecting a condition from the dropdown and then if you are applying the bank rule based on the Bank Statement having certain text, you can enter a description, Nominal Code, and VAT Rate and Apply to i.e. Received, Spent or both.

Apart from this, you can also set the Bank rules based on the below options
How to check the outstanding debtors and creditors
How to enable the Pay Now button
How to email invoices
How to pay invoices

To mark the Invoices as paid you can navigate to Bookkeeping>>Sales>>Click on three dots>>Receive a payment.

As you click on this a Receive a payment pop-up will appear where you can select the Bank and enter the amount received. This will in turn create an entry with the paid amount on the Bank Dashboard.

This will be a Manual Task and we recommend setting up Bank Feeds. This will pull through all the transactions into Nomi, you can then do the Bank Reconciliation and mark the Invoice as paid.

For this, you have to set up the Bank Feeds and then navigate to Banking>>Unreconciled Transactions.

Here you can allocate the transaction to a customer account and click on Find & Match. It will then list all the Invoices in a pop-up.

You can then select the Invoice and complete the reconciliation.
How to Import Trial Balance.

To import a Trail Balance on Nomi go to the Advisor Tools drop-down menu at the top of the client’s Bookkeeping dashboard and then select Trial Balance Entry.

Click the CSV Sample button in the top right-hand corner to download the CSV template that will need to be populated and then be uploaded by first clicking the Choose File button, select the correct CSV file and then click Upload.

There will be three columns within the CSV file: Ledger Code, Account Name and Balance. All Debits will appear as positive figures and all Credits will appear as negative figures within the Balance column. The ledger code can be any code that a previous system may have used but these will be mapped after being uploaded to Nomi.

You can also upload your own CSV file with a Ledger Code, Description, Debit and Credit columns and the system will be able to map these to the Trial Balance.

Once the Trial Balance CSV file has been uploaded, map the CSV columns by selecting the correct options from the drop-down options under the Mapped With section to match with those on the CSV file.

Then map the Account Codes by selecting the correct option from the drop-down menu under Account Code. Check that the correct Posting Date has been entered and then once all the mapping has been completed, click the Import button. Nomi’s Trial Balance Memory feature will automatically recognise and apply the correct account codes for any similar future Trial Balance imports for a particular client.

To locate the newly imported Trial Balance, go to Advisor Tools at the top of the page and select Journals. You are then able to make a copy, add any additional documents, edit or delete the Trial Balance within this page.
How to edit and delete any journal

To add a journal entry, first go to the Advisor Tools drop down at the top of the client’s main dashboard, select Journals and then click on the + icon in the top right-hand corner of the Journal Entry page.

Enter the relevant information such as Date, Currency, Description, Account type and also the Debit/Credit amount. You can enter a ‘Reversal Date’ if you need to reverse this journal at a future date. To add more line items to the journal entry, click on the More Line Items tick box and then once all is complete click on Save.

Once the journal entry has been saved, there is the option to add any additional documents as well the ability to edit or delete the journal entry within the Journal Entry page.
How to process recurring journal

To process recurring journals you will have to navigate to Advisor Tools on the left vertical pane and click on Recurring Journals under Adjustments.

This will redirect you to the Recurring Journals screen where existing journals are listed.

To set the New Recurring Journal you will have to click on ‘+New’ and this will take you to the New Recurring Journal screen. Here you have to key in the important things such as the First Journal date, End Date, Frequency, and description. You will have to mark it as active and auto-process so that Nomi can process it for you on the date of occurrence. You will also have to update the nominals and match the amounts in debit and credit.

In case you don’t want the software to process it for you automatically then you can turn off the auto process and there is a process journal label on the invoice on which you can click and process the Journal.
How to create and process repeat invoice

To create a repeat invoice, go to Sales on the left-hand menu of the client’s dashboard, click on the New + button in the top right-hand corner and select New Repeat Invoice.

Enter relevant information such as the Start and End Dates and income Type and also include tags in the description to match the dates inputted for the repeat invoice.

Click the More button to enter other information such as Bank, Payment Terms, and frequency and also select which invoice template to use for the repeat invoice. There will also be options to automatically create (Auto Process) and automatically email out the repeat invoice (Auto Email) to the chosen customer, as well as an option to exclude any VAT that is included on the invoice.

You will then be able to view all repeat invoices created by going to the New + button within the Sales dashboard, selecting Repeat Invoice and either Edit, Delete or add a new repeat invoice.

To manually process a repeat invoice first go to the Sales dashboard, click on the View drop-down button and then select Repeat Invoice.

Then click on the Process Invoice button at the top of the Repeat Invoice page where a pop-up page will appear with the options of which repeat invoices to process. Tick the relevant repeat invoice, which is to be processed, either enter a specific date on which to raise the invoices or choose to raise them on the Next Run Date and then click the Process button. The repeat invoices will then be reflected within the Sales dashboard.
How to process receipts

To process a receipt that has been uploaded to Nomi, first click on the View>>Unprocessed Receipts button located on the expenditure dashboard.

This will show you all the receipts that are scanned and uploaded into the software by the clients using the Mobile app.

Note: You have to be careful while taking a picture of any receipt. if the image is not clear or not character readable then the OCR will not work.

You will have to click on ‘Review’ and this will take you to a screen where you can add the Supplier Bill based on the receipts scanned.

As you click on ‘Review’ it will show you a date captured from the receipt. You have to enter the amount and then click on search. If you have already created a supplier bill relating to a specific receipt, then it will show up on the screen and you can attach this receipt to the existing bill.

If a supplier bill has not already been created relating to this specific receipt, then click on the Add New Receipt Manually button within the Add Receipt page.

Enter all of the relevant information relating to the receipt and then click Save which will add this under Expenditure as the Receipt Type that was selected during this process (i.e. Supplier Bill). OCR technology will automatically populate the Description field if the picture taken of the receipt is clear and contains the relevant information for this particular field.
How to add VAT only Invoice

To add a VAT-only Invoice you will have to navigate to Bookkeeping>>Sales>>New>>New VAT Only Invoice. This will redirect you to a New VAT-only Invoice.

On this screen, you have to select a customer which can be a default customer, Invoice date, or due date and then you can enter the description and invoice.

As you click on Save it will show you the invoice generated and then you will get a save label on the invoice as well. You will have to click on that, and the Invoice will be saved, and the double entry will be posted. This will just record the VAT and not an actual invoice.
How to add PVA and its effect
Post Value Adjustment (PVA) in VAT Submissions

Post Value Adjustment (PVA) in the context of VAT (Value Added Tax) submission in the UK refers to adjustments made to the value of imported goods after the initial declaration to HMRC. This adjustment can affect the amount of VAT due on the import.

Key Points about Post Value Adjustment (PVA)
1. Purpose of PVA:
  - To correct the value of imported goods after the initial declaration to ensure that the correct amount of VAT is paid. Adjustments may be necessary due to changes in the price, discounts received, additional costs incurred, or errors in the initial declaration.
2. When is PVA Used?
  - PVA is used when there is a need to adjust the value of goods after importation. Common scenarios include:
    - Price changes due to negotiations or discounts received after the goods have been imported.
    - Additional charges not accounted for in the initial declaration (e.g., freight costs, insurance).
    - Corrections of errors in the initial declaration.
3. Impact on VAT:
  - Since VAT on imports is calculated based on the value of the goods, any adjustments to this value will affect the VAT amount due. PVA ensures that the VAT paid reflects the true value of the goods imported.
4. Process of PVA:
  - Initial Declaration: When goods are imported, the importer declares the value of the goods to HMRC and pays the corresponding VAT.
  - Adjustment: If an adjustment to the value is needed after the initial declaration, the importer must make a post value adjustment.
  - Revised VAT Calculation: The VAT is recalculated based on the adjusted value. If the adjustment increases the value, additional VAT may be due. If it decreases the value, a refund or credit may be claimed.
5. Reporting PVA:
  - PVA must be reported in the importer’s VAT return. The adjustments should be reflected in the VAT accounting records and reported to HMRC in the relevant VAT period.
Example of PVA

Let’s consider an example to illustrate PVA:
- Initial Import Declaration:
  - Value of imported goods: £10,000.
  - VAT paid at import (20%): £2,000.
- Post Value Adjustment:
  - After importation, it is discovered that there was an additional freight charge of £500 that was not included in the initial value.
  - Adjusted value of imported goods: £10,500.
  - Adjusted VAT due (20%): £2,100.
In this case, the importer must make a PVA to account for the additional £500 in value, resulting in an extra £100 of VAT due.

Importance of PVA
1. Compliance: Ensures that businesses comply with HMRC regulations by accurately reporting the value of imported goods and the corresponding VAT.
2. Accuracy: Helps maintain accurate financial and VAT records.
3. Avoiding Penalties: Correcting any discrepancies promptly can help avoid penalties or interest charges from HMRC.
Post Value Adjustment (PVA) is an essential process for ensuring that the correct amount of VAT is paid on imported goods. By adjusting the value of goods after the initial declaration, businesses can accurately report their VAT liabilities and maintain compliance with HMRC regulations. Businesses must monitor their import values closely and make timely adjustments to avoid any potential issues with VAT submissions. Consulting with a tax professional can provide additional guidance and ensure accurate reporting.

In Nomi, if your client is on a Standard Rate VAT then you may apply PVA adjustments to the VAT return straight away. For this, you have to just click on PVA and adjust the values in Box 1 and Box 4 of the VAT return.

If the client has a Flat Rate VAT scheme in place, then you can adjust in the Box number 1 and 7 of the Return and record the PVA transaction.
How to send VAT draft for approval
How to download the VAT draft and backup report
How to check the VAT submission failure reason?
Uploading Reimbursements using a CSV file on Nomi

You can bulk upload Expenses, Personal A/C Payment, Allowance and Mileage reimbursements using a CSV file on Nomi. To do this, click ‘Expenditure’, then hover over the ‘View’ button from the top right and select ‘Expense Reimbursement’.

Then, click the ‘Upload Reimbursement’ button at the top right of the page.

You can download sample CSV templates by clicking the ‘Import’ button from the top right and preparing the data using different template files for Expense, Personal A/C Payments, Allowance and Mileage. You can also add the data manually by clicking on +New label available under every section.

Once the file is populated with correct data, click ‘Choose file’, select the file and then finally click ‘Upload’. Following this, review the data and then click ‘Save’.
Recording Expense Reimbursement on Nomi
To record expense reimbursement in Nomi you will have to navigate to bookkeeping>>Expenditure>>From the left-hand menu click on ‘Expenditure’, then hover over the ‘View’ button from the top right and select ‘Expense Reimbursement’.

There are four categories, and they are:
1. Expense
2. Personal A/C Payments
3. Allowance
4. Mileage
Expense:

Expenses eligible for reimbursement that don’t require supplier bills to be created and are paid by directors, shareholders or employees can be added here.

For Example: Food Expense, Travelling Expense etc.

Click the ‘+’ button within the ‘Expense’ table.

You can either add an expense using the form or click the ‘Add Multiple Expenses’ button to add more than one expense.

Personal A/c Payments:

Supplier bills paid for by directors can be added here to record for reimbursement.

Click the ‘+’ button. You can either add a payment using the form or click the ‘Add Multiple Payment’ button to add more than one payment.

Allowance:

Allowances provided to an employee, director or shareholder can be added here.

Click the ‘+’ button. You can either add an allowance using the form or click the ‘Add Multiple Allowance’ button to add more than one allowance.

Mileage:

The mileage rate as per HMRC for the 2021/2022 year is: 45p per mile for cars and vans for the first 10,000 business miles travelled (25 pence over 10,000 miles), 24 pence per mile for motorcycles and 20 pence per mile for cycles.

Nomi will calculate the mileage allowance based on HMRC’s rates. To enter this, click the ‘+’ button. You can either add a mileage claim using the form or click the ‘Add Multiple Mileage’ button to add more than one mileage allowance claim.

Select the ‘Vehicle Type’ and enter the total ‘Mileage’ for the period for the allowance to be calculated by Nomi.

Tip: If an expense reimbursement has been posted in error and you need to post that as a supplier bill, you can convert that easily into a bill. To do this, click the convert button.

Following that select the ‘Supplier’ from the drop-down menu and click ‘Bill Convert to Supplier Bill’.
How to manually add bank transactions on Nomi

From the left-hand menu Click on ‘Banking’, then click on ‘New dropdown’, and select ‘New Transactions’.

Following this select the bank you wish to upload the transactions to. Complete all the relevant details Date, Description, Received, Spent, VAT type, allocate to (you can choose from the drop-down menu or add a new account by clicking ‘+’ next to ‘Allocate To’) after this click ‘Save’.

Notes: You also have the option to copy the current transaction line or delete the current line.
Importing bank statements in a CSV format into Nomi

From the left menu select ‘Banking’, followed by the Import Icon.

A CSV Sample is available on this screen to download and update the information. Usually, there are three fields i.e. Date, Amount and Balance where you have to enter a positive figure for amount In and a negative figure for amount out. You will have to populate the data on the CSV file, then click ‘Choose File’ and select the relevant. CSV file, press the ‘open’ button and finally, click ‘Upload’.

Please note that you can download and use the sample CSV file by clicking on ‘CSV Sample’ on the top right. This file will have 3 columns – a Date, a Description and an Amount column. You can also use your file which can have 4 columns – Date, Description, Money In and Money Out column.

You would then need to select the relevant columns in the CSV file with that in Nomi using the ‘Mapped With’ drop-down menu and click ‘Submit’.
Refreshing Bank Feeds on Nomi

Bank feeds will need to be re-authorised every 90 days. This option is now provided to the Accountants as well and they can ‘Reauthorise’ the Bank Feeds as they expire after 90 days.

For this, they have to navigate to the Bookkeeping>> Banking Dashboard>> View>>Bank Account>>Reauthorise and then follow the onscreen instructions to re-authorise and activate bank feeds.

Once the transactions are updated after reauthorisation, they will then appear on the ‘Unreconciled Transactions’ page. This can be found by clicking on ‘Banking’ from the left menu, then ‘Unreconciled Transactions’(these transactions won’t appear on company reports until they have been reconciled).
How to add a Bank account on Nomi

To add a new Bank account firstly click on the left-hand button ‘Banking’, then click on the ‘New’ dropdown. From here click on ‘New Bank Account’, and a pop-up will appear where you can straight away link the bank feed or add the Bank Account.

Complete the relevant information Bank Name (can select ‘other’ if bank name isn’t available, then enter the new name in ‘Account Name’), Account Type, Account Number, Sort Code, Currency, select whether this is the ‘Main Bank’ (selecting this, the bank account will appear at the top of the drop-down list for bank accounts) and click ‘Save’.
How to upload pictures of receipts to Nomi

To upload pictures of receipts to Nomi you will first have to have the Bookkeeping app downloaded (available on both the Apple and Android devices) and will only be available for Business Users. Then select which client you wish to upload a receipt for, click on the camera icon at the top of the screen and select Camera.

Take a clear image of the receipt containing all of the relevant information such as amount and date. To locate the newly uploaded image of the receipt, log in to Nomi on the desktop, go to the client in question and then click on Pending Receipts where all pending receipts related to this client will be found.

App Store:

https://apps.apple.com/us/app/Nomi-app/id1106412088

Google Play Store:

https://play.google.com/store/apps/details?id=com.Nomisolution.bookkeeping&hl=en_GB&gl=US
How to add new nominal codes

To add a new nominal code first go to a client’s Bookkeeping dashboard (this can also be done on the Final Accounts dashboard if active), click on the Advisor Tools drop-down at the top of the page and select Nominal Code.

Click on the Add Account button in the top right-hand corner of the Account page and then select the desired Account Type from the pop-up page that will appear (i.e. Income, Expense, Payment).

Then enter the relevant details such as Head Name, VAT Type, Description and any other details that can be added if necessary. You will need to map the new code to an iXBRL account (ledger) by selecting a relevant option from the Ledger drop-down menu. Once this has been completed, click Save and the newly created nominal code can be searched for using the search tools on the Account page.
How to produce management reports

To produce management reports first go to Reports on the left-hand menu of the client’s main dashboard and then select which type of report is to be produced.

To compare current figures with any past figures that have already been produced for this client, first select a Date range (i.e. yearly, quarterly, monthly) and then select how many of these previous periods you wish to compare to within the Compare with field. These reports can then be exported as a CSV file or a PDF file which can then be shared with clients if necessary.
How to undo a ledger reconciliation
Getting historical transactions via bank feeds

To pull through historical bank transactions via the bank feed feature you will first have to have a bank feed set up on Nomi. Once a bank feed has been set up, go to Banking on the left-hand menu of the client’s main dashboard, click on the View button in the top right-hand corner and select Bank Account from the drop-down options.

If a bank feed has been successfully set up on Nomi, it will have a green tick symbol that can be clicked on which will reveal a Manage True Layer pop-up page.

Within the pop-up page, enter dates within the From and To fields and then click on the Get New Transactions button. This will pull through transactions within the From and To dates that were entered and can be saved into the Unreconciled Transactions section by ticking the tick box to the left-hand side of the transaction and clicking the Save Transaction button.

How far back you can pull through transactions from will vary with different banks so please use the link below to help explain this for all banks connected with True Layer.

What banks are supported by True Layer:

https://truelayer.zendesk.com/hc/en-us/articles/360025108713-What-banks-and-PSPs-are-supported-in-the-Data-API-in-the-UK-
What is Reauthorising Bank feed?
How to set Accounting Periods on Nomi

To set up an Accounting Period first go to Settings on the left-hand menu of a client’s dashboard, go to the Account Period section and then click on Edit in the top right-hand corner.

The accounting period is the key thing in Bookkeeping. Whenever you add a Company or LLP the Accounting periods are created by default and going ahead you can always create them. To create new periods kindly click on Adjust Accounting Periods and it will redirect you to the following screen.

On this screen, you can click on ‘Add Next Year’ and it will create a New Accounting Period. To Add the Previous Year, you will have to click on the label in the top right corner and then you can do comparative reports in Final Accounts. To change the dates of Accounting Periods you can always enter the dates under New Start Date and New End Date and then click on Save.
How to integrate your GoCardless account to Nomi

To integrate a GoCardless account to Nomi first go to Settings on the left-hand menu of the client’s dashboard, go to the Payment section and then click on the Edit button in the top right-hand corner. You will then need to tick the GoCardless tick box where it will then ask you for a Secret Key.

Then go to the GoCardless website (if you have not signed up for a GoCardless account then sign up as soon as possible), go to Developers on the left-hand menu, click on the Create button in the top right-hand corner and select Access Token.

Enter a name, select the Read-write access option for the Scope field and then click Create Access Token. This will generate an Access Token which will need to be copied and pasted in the Secret Key field back on Nomi and then saved.

To take one-off adhoc payments from clients directly from an email, go to Template within the Settings section of a specific client, select the Invoice Link Email Template and add [PayGoCardless] within the Body section of the template. Once this has been done, click Save and this will create a link within the email that will take the client to GoCardless for payment (if a mandate has not been set up with the specific client, then one will have to be created in order for them to be able to make the payment).

The GoCardless payment link will be specific to Invoice Link emails. Go to Sales, click on the three dots on the right-hand side of the particular invoice and then select Invoice Link. It will then show the Invoice Link Email created within the Template section of Settings and will provide the link to GoCardless for the client to click on.

If a mandate has not been set up for the client in question, the client can use the link within the email to go through the process of setting one up by entering the relevant details and then clicking on Set Up Direct Debit.

Once all the details are correct click on the Confirm button to process the Payment. This will reflect the payment in Nomi with a message stating that the payment has been successful. It will also reflect in GoCardless within the Customers section and then will show in the Payments section when you have selected a specific client.

There is also the option of mapping customers within Nomi to existing mandates on GoCardless by first clicking on View in the top right-hand corner of a client’s Sales dashboard and then selecting Customer List from the drop-down options.

Then select Edit on the right-hand side of the customer this will be done for and within the GoCardless Mandate field select Yes and the correct name (this will be the same as the name that has been set up on GoCardless for this customer). Once the mandate has been enabled, the customer will then be able to pay through Nomi via GoCardless. If a customer that has a mandate set up with GoCardless has not yet been set up as customer on Nomi yet, you can use this same process so that mandate is enabled when setting them up as customer.
How to add a Shareholder

You can add a Shareholder record similar to that of a director and for this, you will have to first go to Settings on the left-hand menu of the client’s dashboard, go to the Shareholder section and click on the Edit button in the top right-hand corner and click on Add shareholder. A pop-up will appear where you will have to fill in the details and then save the record.

Once the Shareholder has been added, click on the Share Options icon and then enter the relevant information such as Share Type, Effective Date and the amount of shares. Once this is done, click Save.
How to add a Director?

To add a director, first go to Settings on the left-hand menu of the client’s dashboard, go to the Directors section, click on the Edit button in the top right-hand corner and click on Add Director.

Any records of Directors are imported directly from COHO whenever you add a Company. However, you can also add them manually by clicking on the Add Director label. As you click on this a pop-up will appear where you have to enter the details manually.

On this screen, you will have to enter the mandatory fields such as First Name, Last name, Address Lines 1 and 2 and the Director Start Date. If the Director is a Shareholder, then you can also tick the checkbox ‘Shareholder’.

To allocate the shares you will have to click on the icon under share options. This will allow you to add the shares for any of the directors who are shareholders.
How to apply for iwoca loan application?
Agent Setup

As you log in to Nomi, you will have to navigate to settings. Under integrations, you will find iwoca integration along with others offered in Nomi. On this screen, you will have to click on the label Enable and this will enable the iwoca integration under Nomi.

If you find the label named disabled, then it means it is already enabled. From here you will have to access a client record i.e. Company. Let’s take the example of an existing one i.e. Nomi.

Client List

As of now, the iwoca integration is available for Companies only. Here we will click on the name of Nomi Limited for the Bookkeeping record, and this will take us to the beautiful Bookkeeping Dashboard.

Bookkeeping Dashboard

We can see a fresh view of the Bookkeeping dashboard which gives an overview of sales under the bar graph along with unreconciled bank transactions, pending receipts and expenses.

Invite Client to apply for loan

To apply for loan we have to click on Advisor tools on the header and there we will find ‘Invite client to apply for loan’. As we click on it then it redirects to an email. You will have to send this email to the customer so they can start the loan application process. The pop-up contains the email address saved under the Client record. However, if you want to send it to a different email then you can manually type in the email address.

Start Loan Application

As the client receives the email they will click on the link start loan application link and this redirects them to the Nomi iWoca landing page.

Tick the checkbox for agreeing with terms and conditions and click on ‘Apply Now’. It allows you to apply for funds starting from £1000- £500000

By clicking on Apply now it takes you to the get started screen.

Get Started

Here you have to enter the business email address and the amount of loan you would like to receive. As you click on get started it will show you a message that it has set up an account and shared the password in an email sent to your business email address.

Introduce your business

It will pick the business name however you have to provide the website (optional), turnover of the last 12 months and mention if the business is VAT registered or not.

Tell us about yourself

The director’s name will be picked automatically; however, you can remove the initial selection and then choose from the available names. Provide their date of birth, mobile number, and home address.
- These details are then shared with the credit reference agencies to run soft credit and identity checks – this won’t affect the personal credit scores. It would be possible that the directors may be asked to provide a personal guarantee, so credit checks are conducted on directors and any other guarantors.
- It will be shared with fraud prevention agencies – if any fraud is spotted then, you could be refused services, finance, or employment.
You have to then tick the checkbox ‘I’ve read and agreed to all terms & conditions’ and then click on Get Decision.

As you click on this it will run the checks based on the information provided and you will receive multiple funding offers. As you accept an offer you will be receiving the funds within 24 hours of your application.
How to update Invoice Settings?
To update Invoice settings you will have to navigate to Bookkeeping>>Settings>>Sales>>Click on edit and then you can make all the relevant changes to the Invoices.

Under Sales, you can edit and update the following:
- Payment Terms: You can update the Payment Terms i.e. the Invoice is due, and the payment should be made within a stipulated time or so.
- Due in (No.of days): You can set up a credit period i.e. 7 days or 15 days and then whenever you raise an invoice it will mark the payment due date of the invoice accordingly.
- Sale Invoice CIS: As you enable it then you can raise a CIS Sale Invoice.
- Enable Invoice Discount: After enabling this feature, you will find a discount option while raising invoices.
- Enable Multi-Currency: This option helps you to create Invoices in different currencies for a particular customer.
- Subcontractor CIS: You can enable the Subcontractor CIS in bookkeeping.
- Products: To keep track of the stocks you can enable the products and then add Products and services and manage the stock.
- Due Date Reminder: To send due date reminders to your customers on any Invoices getting due so that all the payments are collected in time, you can enable this feature.
- Payment reminder: Once the Invoices are due and are not paid in full then the software will keep on reminding the customers unless they make the payments in full by sending automated payment reminders.
- Send Invoice email automatically: As you generate an Invoice and if you want that to be emailed automatically by the system then you may enable this feature.
- Invoice No Format: You can change the Invoice numbering however it is generated automatically by the software.
- Sale Order No Format: It shows you the sale order number format.
- Invoice No: You can change the Invoice number from here.
- Last invoice No: It will show the last number of Invoice generated.
- Last Order No: Any order generated will show the number here.
- Notes: You can provide default notes on every invoice you raise.

CRM instance not created/ why I do not have CRM access?

By default, CRM access is not provided under any account. This is something which is provided by the Support/Sales Team at the request of the user. The CRM Instance is created and after that, a CRM option shows on the left-hand side whenever a user logs into Nomi.
How to generate a quote/contract?

To Generate a quote/contract you will have to first add a lead or you can also generate a quote/contract for an existing client or contact. There is a 9-step process which you have to follow:

Quotes and Contract Dashboard

This is the dashboard-like leads that shows the data concerning the past 30 days i.e. The contracts sent/ Contracts Signed, the business generated i.e. the signed-up value in the past 30 days. Anything under Awaiting signature means that the contracts sent by you but still not signed by Leads. This helps you keep track, and you can then follow up on the leads. If you have missed sending any contract that is created, then you can review that and send it to the lead for E-sign.

All the Quotes and Contracts that you generate get listed on this screen and if something is in draft you can again edit that record and complete the process.

We will now create a Quote and Contract by clicking on +New Quote in the top right corner.

Creating a New Quote

It’s a 9-step process that helps you create a New Quote and Contract and then you can get it signed electronically by the Lead. The software allows you to create a quote and contract not only for a Lead but also for an existing Client or Contact.

Here you need to enter the name of the lead and select from the search column. This will populate the details that you have recorded. You have to set the quote type to new/renew and select whether you are offering Recurring or Ad hoc services or both. Click on next and this takes you to select the services tab.

Select Service

On this screen, you can select the packages from the dropdown such as Premium/Standard and Lite. Based on your selection the services that are included in the package are selected by default and if you want to include any other services then you can select those services as well. In case you don’t want to offer a package then you may select the services as agreed with the lead. All the services and packages can be customised under Accountant Setup>>Pricing Matrix.

Pricing Drivers

The next screen is pricing drivers which help you decide the factors such as turnover threshold, Monthly Bookkeeping transactions, Type of Self-Assessment, and the various supplementary forms if any, Payroll frequency and the count of Employees, etc. All these are preset under the Value Pricing Matrix. (On this screen we have to set up the parameters of pricing drivers)

Package Quote

On this screen, you will find a Custom package based on the services you have selected and then you will see three more packages viz Premium/Standard and Lite. These packages include the services which are a part of the Custom package and apart from that they also offer extra services and there are few discounts on these packages. In case you want to upsell the services and get extra for a few services that you offer then you may give the lead a choice to choose between the custom package and the premium/standard or lite package.

On this screen, you can also select the mode of payment i.e. Direct Debit or Bank Transfer or Direct Debit- Go Cardless. As soon as the contract is signed by the lead a Direct debit Mandate is sent to the customer and they can set this up. This further helps you in collecting the payments automatically on a specific date. Junior Staff members can also request a higher discount in case they need to offer that to close a deal.

Ad hoc Quote

As you click on next, it takes you to the Ad hoc quote and on this screen, you will find services like VAT Registration/P11D Submission/Bookkeeping (Catchup). In case you want to give any discounts then you may do so.

Terms and Conditions

Here you will be able to see the Payment Terms and Conditions, i.e. coming from a template. This is a default one, however, we can make necessary changes in the Appendix 2 T&C templates under Accountant Setup.

Generate a Quote

On this screen, we can see the Quote that is generated. It will show the logo of your firm and then the packages you have selected on the Package Quote screen. Which gives the lead an option to choose from. It also includes the ‘Statement of Facts’ which shows all the services and what will be done in that contract of service.

In case everything is agreed upon and the lead does not want any quote and is looking forward to a Contract of the Services that are agreed then you may skip and go to the Contract generation.

Send Quote

On this screen, you will see an HTML version of the quote, and this looks more professional as compared to the traditional PDF version.

This is sent as an email and there is a link in this. The client has to click on that link and then they are redirected to a webpage. Here they have an option to Accept or Reject the quote. As soon as they do this you will receive an email saying that the quote has been accepted or rejected by the customer and then you take the necessary action.

Contract

The quote is accepted by the Lead, and they chose the Premium package as compared to the custom package as it adds more value. You have to choose a premium package from the dropdown menu and then all the services that are a part of the premium package will be listed. The payment method will be the same as selected earlier and then you may click on ‘’Generate Contract”.

Contracts E-Signature

On this screen, you can see the Engagement Letter is selected by default. It also gives you the option to select other documents viz Director Guarantee letter where the director of the company provides you with a guarantee that in case of any default in payment, he will become personally liable, and all of your dues are met. You can set up the Direct debit with the lead and collect the payments automatically. You don’t have to do it separately and this is a part of LOE and helps save a lot of Admin time.

Finally, you have to click on Generate and Review Contract and then it takes you to a screen where you may preview the contract before sending it to the client for E-Signature.

Preview and Send the Contract

Here you can click on Preview and in a pop-up the Contract PDF will be generated which you will send to the client.

The Lead will receive the contract E-sign email where they have to click on the link and then they can sign this Electronically.

As the contract is signed by the client the direct debit Mandate is sent to the customer and the payment method is also set up.
E-sign fields are overlapping how to correct it?

While signing the Contract if the E-sign fields are overlapping then the most probable reason for this is the logo size. While uploading the logo you have to take care that it should be of a banner style and the size should be 800 (width) x 200 (height) pixels and formatted as JPEG, JPG, X-PNG or PNG. If the logo size is larger than this then the placement of the Signature Tag is changed.
How to create a Self-Assessment profile from CRM to Compliance?
To create a Self-Assessment profile you will have to add them as Contacts. Then you will have to update the following details:
1. Title
2. First Name
3. Last Name
4. Gender
5. Date of Birth
6. Email
7. Mobile Number
8. Residential Address
9. National Insurance Number
10. UTR Number
After updating all the above fields, you will have to tick the check box ‘Self-Assessment Required’ and click on Save. This will create an Individual record under Self-Assessment on compliance.
Compliance sync – why was BK/FA/Payroll not created on the Compliance side?

When you do the compliance sync you have to make sure that the services are marked as ‘Active under the Compliance and Deadlines tab and software is set to Nomi. If you do not mark the service as Active and then complete the Compliance Sync process, then all the records are created in Nomi Compliance but as ‘Inactive records’. You can later mark the services as Active in CRM or else under Compliance you can set them from Inactive to Active.
Confirmation Statements submission failure reason?
Confirmation statement submission failures can occur due to several reasons. Below are some common issues and their solutions:

Common Reasons for Confirmation Statement Submission Failures
1. Incorrect Company Details
  - Reason: Errors in company information such as the company number, registered address, or officer details.
  - Solution: Ensure all company details are accurate and up to date before submission.
2. Data Validation Errors
  - Reason: Incorrect or incomplete data entries that do not pass the validation checks required by Companies House.
  - Solution: Carefully review and validate all data entries before submission. Use the software’s validation tools if available.
3. Companies House System Downtime
  - Reason: Technical issues or maintenance downtime on the Companies House system.
  - Solution: Check the Companies House service status for any ongoing issues or maintenance periods. Wait and try submitting later if there are reported issues.
4. Incorrect Authentication Codes
  - Reason: Using incorrect or expired authentication codes required for submission.
  - Solution: Verify and use the correct authentication codes provided by Companies House.
5. Payment Issues
  - Reason: Problems with the payment process if there are fees associated with the submission.
  - Solution: Ensure that the payment method is valid and there are sufficient funds. Confirm that all payment details are correctly entered.
6. Software Configuration Errors
  - Reason: Incorrect configuration settings in Nomi i.e. the incorrect Presenter ID and Presenter Authentication and any other relevant information.
  - Solution: Check and adjust the software configuration settings to ensure they align with Companies House requirements.
7. Duplicate Submissions
  - Reason: Attempting to submit the same confirmation statement multiple times.
  - Solution: Track submissions carefully and avoid submitting the same confirmation statement more than once.
8. Compliance with Filing Deadlines
  - Reason: Submissions made after the confirmation statement filing deadline can be rejected.
  - Solution: Submit confirmation statements on or before the required deadlines.
Steps to Resolve Confirmation Statement Submission Failures
1. Review Error Messages: Analyse any error messages or codes provided by Companies House. These messages often provide specific details about the issue.
2. Consult Companies House Guidance: Refer to Companies House’s official guidance and resources on filing confirmation statements. They provide detailed information on common issues and solutions.
3. Update and Verify Information: Regularly update and verify all company information to prevent errors. Ensure that all details are accurate and up to date.
4. Seek Technical Support: If you face any software-related issues, then contact Nomi Support for further assistance.
5. Check Authentication Codes: Ensure that the correct and valid authentication codes are used for submission.
6. Ensure Payment Completion: Verify that any required payments have been completed successfully.
7. Retry Submission: After correcting any identified errors, attempt to resubmit the confirmation statement.
8. Contact Companies House: If problems persist, contact Companies House directly for further assistance and guidance.
By addressing these common causes and following the steps to resolve submission failures, you can improve the accuracy and reliability of confirmation statement submissions to Companies House.
Why Company incorporation is in pending status?
Company incorporation status being “pending” can occur due to several reasons. Here are some common causes and their solutions:

Common Reasons for Pending Company Incorporation Status
1. Incomplete or Incorrect Application
  - Reason: Missing or incorrect information in the incorporation documents.
  - Solution: Review the application thoroughly to ensure all required information is provided and accurate. Double-check details such as company name, registered address, director information, and share structure.
2. Verification Delays
  - Reason: Delays in the verification process by Companies House or other relevant authorities.
  - Solution: Allow additional time for verification. If the delay is excessive, contact Companies House for an update on the status of the application.
3. Technical Issues
  - Reason: Technical problems with the online filing system or software used to submit the incorporation documents.
  - Solution: Check for any technical issues reported by Companies House. Ensure your software is up to date and compatible with the filing requirements.
4. Payment Issues
  - Reason: Problems with the payment of the incorporation fee, such as insufficient funds or incorrect payment details.
  - Solution: Verify that the payment was processed successfully and that all payment details were correctly entered.
5. Duplicate Applications
  - Reason: Submission of multiple applications for the same company, causing confusion and delays.
  - Solution: Ensure only one application is submitted and track the status of that application. Avoid submitting duplicate applications.
6. Name Approval Delays
  - Reason: Delays in the approval of the proposed company name, especially if it is similar to existing company names or requires special approval.
  - Solution: Choose a unique and compliant company name. If necessary, contact Companies House for guidance on name approval.
7. Compliance Checks
  - Reason: Additional compliance checks required by Companies House, such as anti-money laundering checks or other regulatory reviews.
  - Solution: Ensure all compliance requirements are met and provide any additional information or documentation requested by Companies House.
8. Processing Backlogs
  - Reason: High volumes of incorporation applications leading to processing delays.
  - Solution: Allow extra time for processing, especially during peak periods. Monitor the status and contact Companies House if delays become excessive.
Steps to Resolve Pending Incorporation Status
1. Review Submission: Carefully review the incorporation application to ensure all required information is accurate and complete.
2. Monitor Status: Regularly check the status of the incorporation application through the Companies House online portal or contact them directly for updates.
3. Verify Payment: Confirm that the incorporation fee has been successfully processed. Correct any payment issues promptly.
4. Contact Companies House: If the application remains pending for an extended period, contact Companies House to inquire about the status and any additional information or actions required.
5. Address Compliance Requests: Respond promptly to any requests from Companies House for additional information or documentation to complete compliance checks.
By addressing these potential issues and following these steps, you can help expedite the incorporation process and resolve any pending status efficiently.
What is KYC?

You can start with KYC checks. This is done by a third-party provider called ID3 Global. They check the International PEPS, Mortality Database, and a few other databases and generate a score between 0 to 2400. This will also tell you the status of the Individual KYC check i.e. Pass, Refer or Fail. Pass means everything is matched with the data you provided i.e. address/Driving License or Passport Number. Refer means some of the data has matched and some did not match but still you can check with the individual and proceed further. Fail means a negative score which indicates that something is wrong on that record. This acts as a showstopper, and you need to check the data and redo the KYC. A certificate of KYC is generated by ID3 Global as and when KYC is done.
What is web form? Is it functional?

Webforms streamline lead automation. By creating a web form and integrating the iframe and HTML code into your website, you can generate a ‘Contact Us’ form. Any information left by visitors will automatically set them up as leads in Nomi.

Create New Webforms

On this page, you have the option to input a name for the web form and its return URL. Following that, you can choose the fields and designate some as mandatory, like First Name, Last Name, Email, and Phone, ensuring you can easily reach out to them.
Why are emails not going through?

Why is the Final Accounts submission status stuck at Pending?
Ensuring that submissions are complete, accurate, and timely can help minimize delays. If a submission remains pending for an extended period, contacting Companies House for clarification and guidance is recommended. However, if it is pending for more than expected, you should click on ‘Get Response’ or refresh the submission screen every 5 minutes until the response is fetched from the Companies House. Additionally, you can also click on the Companies House link and check whether the submission is updated on Filing History.

Submissions to Companies House may be marked as “Pending” for several reasons. Understanding these reasons can help ensure that your submissions are processed smoothly and efficiently. Here are some common reasons why a submission might go under “Pending” status:

Reasons for Pending Status
1. Processing Time:
  - Companies House requires time to process submissions. If your submission is recent, it may still be under review.
  - Processing times can vary depending on the volume of submissions they are handling.
2. Incomplete Information:
  - If the submission lacks the required information or documentation, it may be marked as pending until the necessary details are provided.
  - Ensure all mandatory fields are completed and supporting documents are attached.
3. Errors or Discrepancies:
  - Any errors or discrepancies in the submitted information can lead to a pending status.
  - Double-check all entries for accuracy, including company details, dates, and financial information.
4. Verification of Changes:
  - For certain changes, such as updates to director information or registered office addresses, Companies House may need additional time to verify the changes.
  - Verification processes ensure the integrity and accuracy of the company’s official records.
5. Manual Review Required:
  - Some submissions may require manual review by a Companies House officer, especially if they are complex or involve significant changes.
  - Manual reviews can take longer than automated processes.
6. Technical Issues:
  - Occasionally, technical issues within Companies House’s online submission system can cause delays.
  - If you suspect a technical problem, contacting Companies House support can help clarify the issue.
7. High Volume of Submissions:
  - During peak times, such as end-of-year filings, Companies House may experience a high volume of submissions, resulting in longer processing times.
  - Planning submissions ahead of peak periods can help avoid delays.
8. Compliance Checks:
  - Submissions may be subject to compliance checks to ensure they meet legal and regulatory requirements.
  - Compliance checks are essential to maintain accurate and lawful company records.
Steps to Address Pending Submissions
1. Review Submission Confirmation:
  - Check the confirmation email or receipt from Companies House to ensure the submission was received and recorded correctly.
2. Verify Information:
  - Ensure all information provided is complete, accurate, and in the correct format.
3. Contact Companies House:
  - If the submission remains pending for an extended period, contacting Companies House can provide clarity. They can inform you if any additional information or action is required.
  - Contact details are available on the Companies House website.
4. Check for Notifications:
  - Companies House may send notifications or emails requesting additional information or clarification. Respond promptly to any such requests.
5. Allow Sufficient Time:
  - Be patient and allow sufficient time for the submission to be processed, especially during busy periods.
Submissions to Companies House going under “Pending” status are not uncommon and can be due to a variety of reasons, from processing times and incomplete information to manual reviews and technical issues.
How to claim losses in CT600

To claim losses in CT600 you will have to navigate to Final Accounts>>Click on CT 600 Tax Return (Left Pane) in the dropdown list you will have to click on CT Adjustments which is the last option. Under CT Adjustments there are different sections for losses.

If you are looking to make any general loss adjustments, then kindly click on the Profit/Loss Adjustments Tab. If there are any Trading Losses which you want to claim, then click on this tab and enter the values under the relevant boxes.

If there is a trading loss this year and you want to carry back to the previous period, then enter the values in the box Losses carried back. There are different boxes where we can update the values and adjust the Trading losses. There are different tabs on this screen, and you can claim the losses by entering values in the relevant boxes.
How to check submission failure reason in CT600

To check the submission failure under CT600 you will have to navigate to CT600 Tax Returns>>Submission Report and there you will find the submission status Log. Here you can see the reason for the failure as all the messages are coming from HMRC.

After making relevant changes you can file the Tax return again. Similarly, to check any submission failures for Accounts you will have to navigate to Final Accounts>>Submit Accounts. On this screen, it will show you the submission status as you click on that it will give you the reason for failure in a pop-up. You can view the error message, make relevant changes and then make the submission again.

You can always contact Nomi Support and they will help assist you further with resubmissions or any error messages while submitting the Accounts or CT600.
How to claim R&D
To claim R&D you can navigate to Final Accounts>>Other CT600 Forms>>CT Other Adjustments>>R&D Claim. Under this screen, you can select the Company Type i.e. SME or Large Entity. Then you have to select the Method Type i.e. SME R&D Relief or RDEC. Then you will have to fill in the below details:
- Date
- Description
- Enhancement
- %Claim
- Total Deduction.
Based on the above entries, it will show you the amount of the R&D claim and the Total expenditure.
Can we change Final accounts report headers or particular account types
How to make changes in note templates
How to file amended accounts if Accounts were submitted through some other software?

To file the amended accounts you will have to first lock the period and then mark the accounts manually submitted by clicking on ‘Mark as Filed’ and also provide the comments. After this, you will get an ‘Amend Accounts’ label on the page. As you click on ‘Amend Accounts’ then a pop-up will appear ‘By making amendments, the accounts may update based on recent new developments. Are you sure, you would like to continue?

You will have to click on ‘Continue’ and it will show you a ‘Submit Amended Accounts’ label. Here you will have to provide the reason for Filing Amended Accounts. You can also see that on the Filleted Accounts, the heading of the Accounts is changed to ‘Amended Accounts’.

The Tag is changed and when it is filed to the company’s house then under the filing history it will show you as ‘Amended Accounts rather than Micro Entity or Accounts for Small Companies. If you have submitted the Accounts from Nomi, then it will show you the Amend Accounts label and you can follow the rest of the process which is the same as when you file it from other Accounts.
How to add allowances in CT600
How to change dormant to the trading period (and vice versa)

To change the status from Dormant to Trading you can navigate to Final Accounts>>Dashboard. Here the Company Status Register is present where you can change the Status from Dormant to Trading or vice versa.

To change the status, you click on the edit icon change the Business Status as Trading or Dormant and update the status effect date. If you get a message ‘Company status must start from the company registration date’ then please set the status effect date as the company registration date and then make the relevant changes.
Why dormant period is showing?
Why Marginal relief is not calculated?
Marginal relief is a tax provision designed to help companies whose profits fall just above the lower threshold for the higher rate of corporation tax. It effectively creates a smoother transition between the lower and higher rates of corporation tax by reducing the tax burden on companies that would otherwise face a sudden increase in their tax liability. However, there are several reasons why marginal relief might not be calculated or applied:

Reasons Why Marginal Relief Might Not Be Calculated
1. Profits Outside the Marginal Relief Band:
  - Marginal relief only applies to companies with profits within a specific range. For the financial year starting April 1, 2023, in the UK, this range is between £50,000 and £250,000. If a company’s profits are below £50,000 or above £250,000, marginal relief does not apply.
2. Incorrect Profit Calculation:
  - Marginal relief is based on taxable profits. Errors in calculating the taxable profits can lead to incorrect assessments and the assumption that marginal relief does not apply. Ensure that all allowable expenses, deductions, and adjustments have been correctly accounted for.
3. Associated Companies:
  - If a company is part of a group of associated companies, the thresholds for marginal relief (£50,000 and £250,000) are divided by the number of associated companies. Failing to account for associated companies can result in an incorrect calculation and the assumption that marginal relief is not applicable.
4. Changes in Tax Legislation:
  - Tax rules and thresholds can change annually. It’s essential to use the correct thresholds and rules for the relevant tax year. Using outdated thresholds or rates can lead to incorrect calculations.
5. Losses or Other Reliefs:
  - If a company has carried forward losses or other reliefs that reduce its taxable profits below the marginal relief threshold, marginal relief will not apply. These losses or reliefs effectively reduce the company’s tax burden, potentially making marginal relief unnecessary.
Steps to Ensure Marginal Relief is Calculated Correctly
1. Accurate Profit Calculation:
  - Ensure that the taxable profits are accurately calculated by including all income and accounting for all allowable expenses and deductions.
2. Identify Associated Companies:
  - Determine if there are any associated companies and adjust the marginal relief thresholds accordingly. For example, if there are two associated companies, the thresholds would be £25,000 and £125,000, respectively.
3. Stay Updated on Tax Legislation:
  - Ensure you are using the current year’s tax rates and thresholds. Consult HMRC guidance or a tax professional if unsure.
Marginal relief is a beneficial provision for companies with profits just above the lower threshold, but it only applies under specific conditions. Ensuring accurate profit calculation, accounting for associated companies, staying updated with current tax legislation, and checking for administrative errors are crucial steps in ensuring marginal relief is correctly calculated. If in doubt, seeking the assistance of a tax professional can help ensure compliance and optimization of tax liabilities.
What is Presenter ID and Presenter Authentication for an Agent?
Presenter ID and Presenter Authentication

Presenter ID and Presenter Authentication are key elements used by Companies House in the UK to identify and verify the identity of individuals or entities submitting documents on behalf of companies. These mechanisms ensure that only authorized individuals can file documents, providing a layer of security and accountability. This is required for every Agent if they are looking to file Accounts to Companies House through any third-party software.

Presenter ID

Presenter ID is a unique identifier assigned to individuals or entities that submit documents to Companies House. This ID is used to track submissions and ensure that they are being made by authorized persons.
- Purpose: The Presenter ID helps Companies House manage and monitor the filings made by different individuals or organizations. It aids in ensuring that only those with the appropriate authorization are submitting documents.
- Assignment: Typically, a Presenter ID is assigned when an individual or entity registers with Companies House to submit filings on behalf of a company. This registration process involves providing certain information and possibly undergoing verification checks.
- Usage: The Presenter ID must be included in all submissions to Companies House. It acts as a unique identifier linking the submission to the registered presenter.
Presenter Authentication

Presenter Authentication refers to the process and credentials used to verify the identity of the person or entity submitting documents to Companies House. This authentication ensures that submissions are made by authorized presenters and helps prevent unauthorized access or fraudulent filings.
- Components: Presenter authentication typically involves a combination of a Presenter ID and a password or another form of security credential. This two-factor authentication provides an additional layer of security.
- Process: When submitting documents, the presenter must provide their Presenter ID and the corresponding authentication credentials. Companies House systems will verify these credentials before accepting the submission.
- Security: This authentication process helps protect sensitive company information and ensures that only authorized individuals can make changes or submit official documents on behalf of a company.
Importance in Filing with Companies House
1. Security: Ensures that only authorized individuals or entities can submit documents, reducing the risk of unauthorized or fraudulent filings.
2. Accountability: Provides a clear audit trail of who submitted each document, which can be important for regulatory and compliance purposes.
3. Efficiency: Streamlines the submission process by using a unique identifier and authentication credentials to quickly verify the presenter’s identity.
4. Regulatory Compliance: Helps Companies House comply with legal requirements regarding the verification of document submissions and the prevention of fraud.
Presenter ID and Presenter Authentication are essential components of the document submission process to Companies House. They provide a secure and efficient way to manage filings, ensuring that only authorized individuals can submit documents on behalf of companies. This system enhances security, accountability, and compliance with regulatory requirements, ultimately contributing to the integrity of corporate records.
Where to enter the client’s credentials

You can enter the Client’s Credentials by navigating to Bookkeeping>>Settings>>General Information>>Accountant Information>>Change HMRC Configuration>>Company Level.

After this, you can update the HMRC Username and HMRC Password of the client. Alternatively, you can update the Client’s credentials while filing the CT600 by navigating to Final Accounts>>CT600 Tax Return>>Submit CT600>>Edit Filing Credentials>>Switch to Company Level. Here you can update the Username and Password and submit the CT600 using the Client’s Credentials.
Why are dividend and B/F balances not showing in reports anymore?
How does the General Final Accounts Dashboard work?

We have a Dashboard for Accountants which is a Practice Management Dashboard for Year-end Accounts and Corporation Tax Returns. This is a super useful tool to manage all your due dates/deadlines / various filters and various statuses.

Here you can see the overdue accounts and corporation tax deadlines along with the records on which you have still not started working.

We also have a workflow through which you can update the status of your work such as in progress/On hold/Awaiting approval etc and when it is getting due i.e. 1 week/1 month/3-6 Month and if you click on the count, it will take you to that screen and the name of the companies will be listed there. You can check this for both i.e. Accounts and CT600.

From this screen, you can download the report and also use various filter options. You can also send reminder bulk emails and SMS to clients and account managers so that they can take necessary actions on time. This can save you a lot of hassle.

If you want to keep track of the work completed by accountants, then you can view that under this dashboard.

The final accounts/corporation tax due by accountants will show you what is being done with the accounts or corporation tax records assigned to various accountants and whether they are working or if anything is getting delayed.

From here you can also navigate to the individual dashboard of a Company.
What is the Final Accounts company-specific dashboard?

Under this dashboard you can view and edit the Company details, change the reporting standard, check the trading status of the company, and view and compare the key figures of the current and past year, deadlines are listed for CS01, Accounts and Corporation Tax.

CS01 is integrated with the COHO. Accounts and CT600 are based on the logic of 9 months and 12 months from the accounting period end. In case you want to leave any notes internally then you may do so on this screen.
What is the Use of Workflows?

This is more like status management and this system at the moment does not automatically send notifications or reminders to client managers or clients, but you can use this system to send bulk emails and reminders to clients. Overall, this is a snapshot of the stages of your client and is a great tool for effective client management and updating them.

You can manage all your work by providing comments and updating the current work status. Any senior team member can keep track of the work done through various statuses as this is linked with the practice dashboard. Here the checklist will also appear which you can create globally under Agent Hub settings, and it shows you the submission status as well.
How to access Final Accounts if we are not doing Bookkeeping?

Usually, the Bookkeepers and Accountants use both services due to the integration we offer, however, if you are not using the bookkeeping then you may mark it inactive by clicking on the edit icon on the right side and under the general tab you can select the services from Bookkeeping and Final Account to Final Accounts only.

We have also offered the Final Accounts Practice Dashboard which lets you know what is due or overdue with context to Final Accounts and Corporation Tax.

To open a Final Accounts record you will have to click on Final Accounts service of the Client. If only the final accounts service is active and not the bookkeeping, then it will take you to a dashboard with limited access to Bookkeeping.

Bookkeeping Dashboard with Limited Access

NOTE: If you are managing the bookkeeping in Nomi then you don’t have to import the trial balance as all the data is updated from bookkeeping into final accounts and all the modules are well-integrated.

As you can see, we have limited access to the bookkeeping module. Here we can take all the necessary actions that are required before we start with the Final Accounts and Corporation Tax.
How to make changes in the Accounting Period for Final Accounts Purposes or create multiple periods for Comparative purposes?

We can set up the Accounting Period under settings>>Accounting Periods. When we import the Company/LLP then it imports the current Accounting Period, however, if we want to prepare a comparative report then we need to add the previous accounting periods. For this, we have to click on settings and then on the Accounting Period Tab. Here we can click on Adjust Accounting periods and on the next screen we can click on the labels Add Next Year or Add Previous Year.
How to manage more than 1 year of Accounting Period or Long Period in Nomi?

To manage the long period you can also change the dates of the accounting period if required. In the event of more than 12 months period you will have to create a full period let’s say 12 months and one week. The software will then divide this period into two CT600s. The first will be for 12 Months and another for a week however for Accounts purposes the complete period is submitted.
How to update, Add/delete Nominal Codes?

Nominal Codes or the Chart of Accounts is the next step. If you are doing bookkeeping with some other software and a few of the accounts, you have set up are different to what we have in Nomi then you may add those under the Chart of Accounts. For this, you can click on Add Account in the top right corner, and you will have a list of different Account types you can add Incomes, expenses, Debtors, Creditors, Bank Accounts, Assets, Liabilities etc. Also, you can first search whether the Nominal you have in your bookkeeping package is available in Nomi with a different name with the help of the search option.
How to update the data in Final Accounts if we are not using Bookkeeping?

After creating all the required nominal codes, you can import the Trial Balance in Nomi which you can do with the Advisor Tools in the Header or on the left vertical pane. As you click on this you will get three options i.e. CSV, XERO, and QuickBooks. When you import the data through CSV, you can download the template and it will show three columns by default i.e. Ledger Code, Account Name and Balance. You can change the balance to Debit and Credit columns, and it will be easier for you to import the data. Now if you are not sure of the Nominals then you can skip the whole thing and only mention the Account Name i.e. Sales, Purchases etc and enter the amounts in the Debit or Credit columns. Once you have updated all the information then you may import the trial balance and map the columns correctly. This will take you to the import trial balance page where you have to enter the period-end data as the import data for the relevant accounting period and map the nominals if not mapped in the trial balance. Please make sure the Trial Balance is matched i.e. the debit should be equal to credit.

Similarly, you can import the data from Xero and QuickBooks and for that, you have to make the selection from the dropdown menu, and it takes you to the login screen of that software. After logging in you can select the client for whom you want to import the Trial balance and it will fetch all the information directly into Nomi.
How to manually update the data in Final Accounts if we don’t want to import the Trial Balance?

To update the data manually you have to click on the Journals option available under Advisor Tools. On this screen, you can click on Add and a pop-up will appear where you will have to mention the date of posting and description and then enter the Nominals and Debits and Credits.

So, these are a few ways through which you can update the data in Nomi in case you are not doing the Bookkeeping. If you are doing the Bookkeeping, then you have to only take care of Accounting Periods and Nominal Codes as a part of bookkeeping.

After updating all the information, you can click on Final Accounts Dashboard.
How to update Key information and view Comparative reports?

As you click on Final Accounts you can view the dashboard and update the information.

Company Details:

In this section, you can update the details such as Registration Number, Company Authorisation Code, Company District Number, Company UTR Number, Accounting Standard and Address Details.

Company Status register

To change the status of Corporation Tax from Trading to Dormant or Vice versa you can click on the edit icon and make the changes in this pop-up and click on save.

Key Figures

The Key figures will show you the data for both the years i.e. Current and Previous however if you are looking for a Comparative Report then click on edit and it will take you to this screen.
How to update Final Accounts Settings?

Account Settings

To make changes in the Accounts Module you will have to click on Accounts Settings, and it will redirect you to a screen where you will be able to view the Company Settings and Account Settings.

Company Settings

Under Company Settings, you will find the General and Related Settings options. The General Settings allows you to enter the Company Authorisation Code and select the signatory for the report if there is more than one signatory available in the company. You can also update the Registered office details and include the trading office address in the Accounts report. After making all the changes on this screen you can click on Save.

General

Related

Here you can mention the name of the Company Secretary if any. Choose the Director’s Name from the Director List dropdown and if you are looking to include the Accountant and Solicitors details then enable both of these options.

Report Settings

It is divided into three parts i.e. General, Director Report and Accountant Report.

General

Under General, you can update the reporting standard i.e. Small Entity (FRS102 1A), Micro Entity (FRS105) and Dormant in case there was no trading. You can now insert the page break between the Notes in Full and Filleted set of Accounts. 13 notes are listed under Full Accounts and 6 under Filleted and if you wish to give a page break then just select that note and there will be a page break after that note. After this, you can enter a Balance Sheet Approval date. If you want to show all the income types on a detailed income statement, then set this option to Yes. You can also change the name of the Financial Statement i.e. Unaudited Annual Accounts or so.

Director report

You can include the director’s report in the Full Report, Filleted Report or both. Then you have to mention the principal activity of the company along with the Going Concern, Charitable donation as applicable.

The small company provisions and director responsibilities are updated by default however you can make changes if required.

Accountant Report

You can select whether you want to include the accountant’s report in a Full report, filed report or both. You can also select the Accountant Report format as per the ACCA, ICAEW or AAT i.e. as per the governing body and for any others which are not on the list you may select default or custom and in custom, you can enter the data as required. This then updates the data under the accountant report content. You can also update the Engagement Letter date and Accountant Report Approval date.
How to send Accounts and CT600 for E-Sign?

Where to add the hourly pay rate?

To add the hourly pay rate you will have to navigate to Agent Hub>>Clients>>Payroll Service>>Payroll Dashboard>>Edit Company>> Payroll Details>>Hourly Pay Type.

After adding multiple rates or even a single rate i.e. Pay Type the same is updated for all the Employees who are paid on an hourly basis. You can check this by navigating to Payroll Dashboard>>Click on Employee Name>>Click on Edit Employee (top right corner)>>Employee Details>>Pay Details.
How to enable pension?

To enable Pension you will have to first navigate to Agent Hub>>Settings>>Pension>>Click on Create Account.

This will create a Pension Sync account to file pensions using Nomi.

After this, you will have to navigate to Payroll Dashboard>>Edit Company>>Payroll Details>>Payroll Settings>>Set the Company Pension to Yes.

As you click on Save, a Pension Details Tab will appear, and you will see a Pension Dashboard on the left-hand side of the screen.
How to link pension?

To link the Pension scheme you have to first update the information under the Pension Details tab under Edit Company. Under the Pension Details Tab, you will have to update the following details:

Staging Date

Compliance Date

Re-Enrolment date

Signatory Title

Signatory Name

Email Address

Phone Number

Pension ID

After updating all this information, you have to navigate to the Pension Dashboard>>Add Scheme>>Link with Nest (If the Pension Provider is Nest as we have a direct integration with them) else click on Link with Pension Sync if there is a different Pension provider. We are integrated with Now, Nest, People’s Pension Smart Pension and Aviva.

As you will click on the Link with Pension Sync a SMT Authorisation pop-up will appear. Here you have to select the Destination ID i.e. the Pension Provider and click on authorise. It will take you to a screen where you will have to log in and authorise the Pension scheme. If it does not open in the new tab, then please check as the pop-up might be blocked.

After you have successfully logged in then you have to go to the Pension Dashboard and click on View Schemes. On this screen, you will have to select the Pension scheme and then click on Get Scheme. This will fetch the Pension scheme and then you can update the Employee Records.

If the pension provider is not on the list, then you have to add the Pension Scheme manually. For this, you will have to click on Add Scheme>>Add Manually.
Why payroll module is inactive and How do we activate payroll services?

When you add a client, the Payroll module doesn’t activate by default. No worries though, you can easily activate it after adding the client. When you add a client, two services are automatically created: Bookkeeping and Final Accounts. To activate the Payroll service, just hop over to the Bookkeeping Module and click on the Payroll option on the left.

After this, it will take you to the Payroll Dashboard where you have to click on Edit Company and then mark the Company Status from Inactive to Active under Information>>Company Details>>Company Status.

Then you will have to update the Paye Reference Number and Accounts office Reference Number and click on Save. This will create a payroll service and you will see a record of the client under payroll service on the Client List under Agent Hub.
Where to add opening balances?

The Opening balances have to be added at the Client Level and the Employee level usually when you are doing payroll in Nomi, mid of the session. To update the Opening balances at the Client level you will have to navigate to Payroll Dashboard>>Edit Client Opening Balances.

On this screen you need to update the CIS Suffered, SMP claimed, and SPP claimed if any in the previous software.

You can find all this information in the P32 Tax and NI Report generated in the previous software. Similarly, you will have to update the opening balances at the Employee level and for this, you will have to click on the employee’s name and the opening balances label is available in the top right corner.

As you click on this you will have to update the Tax and NI values YTD, apart from this you need to update the LEL To PT, PT to UEL etc from the P11 sheet provided in the previous software.
Why NI/ Tax is not calculated.
Where to add Maternity leave?

To add the maternity leave you will have to navigate to Leave Management>>Add leave>>Select the Employee Name>>Set the leave type to Maternity.

After this, you have to update the Expected and Actual Birth dates and the software will calculate the Average weekly Earnings. In case the employee is not eligible or qualifies for the maternity leave then you will get a warning message in the header.
How to send payslips?
How to make changes in the previous period?
How to add next tax year?
How to set frequency?

In Nomi, you can add multiple frequencies. For this you will have to navigate to Payroll Dashboard>>Edit Company>>Payroll Details>>Payroll Settings>>Frequency. Under the Frequency, you can click on Additional Frequency and from the drop down, you can add frequencies such as Monthly, Weekly, Fortnightly, Four weekly and annually.

If there is only one frequency, then you may add that frequency and select the date from the drop down on which you wish to run the payroll.

Once you add the Frequency at the client level then whenever you will add the Employees you will get an option to select the same under Mandatory Payroll Information.
Why the RTI submission failed?
Real-Time Information (RTI) submission failures can occur for several reasons. RTI is a system introduced by HMRC to improve the reporting of payroll information. Here are some common reasons why RTI submissions might fail and how to address them:

Common Reasons for RTI Submission Failures
1. Incorrect Employee Details
  - Reason: Incorrect or missing National Insurance numbers, employee names, dates of birth, or addresses.
  - Solution: Ensure all employee details are accurate and complete. Regularly verify and update employee information.
2. Inaccurate Payroll Data
  - Reason: Errors in payroll calculations, such as incorrect pay amounts, deductions, or tax codes.
  - Solution: Double-check payroll calculations before submission. Use payroll software to automate and validate calculations.
3. Internet Connectivity Problems
  - Reason: Unstable or lost internet connection during the submission process.
  - Solution: Ensure a stable and reliable internet connection when submitting RTI reports.
4. HMRC Gateway Issues
  - Reason: Technical problems or downtime on the HMRC Government Gateway.
  - Solution: Check the HMRC service status for any ongoing issues. If the problem persists, contact HMRC for assistance.
5. Incorrect PAYE Reference Numbers
  - Reason: Incorrect PAYE (Pay As You Earn) reference numbers or Accounts Office reference numbers.
  - Solution: Verify that the correct PAYE reference numbers are used in the submission.
6. Duplicate Submissions
  - Reason: Submitting the same RTI report more than once.
  - Solution: Keep track of submissions and ensure each report is only submitted once.
7. Invalid or Missing Employer Information
  - Reason: Errors in employer details such as name, address, or PAYE scheme details.
  - Solution: Ensure all employer details are accurate and up to date in the payroll software.
8. Incorrect Submission Dates
  - Reason: Using incorrect dates for the pay period or submission.
  - Solution: Verify and use the correct dates for each RTI submission.
9. Compliance with RTI Filing Deadlines
  - Reason: Submissions made after the RTI filing deadlines can be rejected or penalized.
  - Solution: Ensure RTI reports are submitted on or before the required deadlines.
Steps to Resolve RTI Submission Failures
1. Review Error Messages: Carefully review any error messages or codes provided by HMRC or the payroll software. These can provide specific information about what went wrong.
2. Consult HMRC Guidance: Refer to HMRC’s official guidance on RTI submissions. They provide detailed information on common issues and solutions.
3. Update and Verify Data: Regularly update and verify both employee and employer data to prevent errors.
4. Seek Technical Support: If software issues are suspected, contact Nomi support for help resolving the issue.
5. Resubmit Corrected Reports: Once errors are corrected, resubmit the RTI report to HMRC.
6. Maintain Communication with HMRC: If problems persist, contact HMRC directly to seek guidance and resolve any outstanding issues.
By addressing these common causes and following the steps to resolve submission failures, you can improve the accuracy and reliability of RTI submissions.
How to add a scheme/link with nest?

We now have a direct integration with Nest, and you can link the Pension scheme directly to Nomi.

For this, you have to navigate to Pension Dashboard>>Add Scheme>>Link with Nest>>A Nest Authorisation Pop-up will appear where you have to enter the Username and Password and authorise the scheme.

After this, you will have to navigate to View Schemes>>Click Nest(recommended) from the dropdown and then click on Get Scheme.
How to enrol employees?
Why is EXCLAMATION MARK (!) showing beside the employee’s name on the payroll dashboard? How to remove it?

The Exclamation mark shows up because the Pension letters are not sent to the Employees from Nomi, and this indicates a warning message. To remove this mark, you can email the letters to the employees by navigating to Payroll Dashboard>>Assess Employee>>Select the Employee records>>Send email.

After this, all the exclamation marks will go away. If you have already managed to send the letters, then you can either send them to yourself or the employer to get rid of the exclamation mark.
How to change the payroll start date?

To change the payroll start date you will have to navigate to Payroll Dashboard>>Edit Company>>Payroll Details>>Payroll Settings>>Nomi Start Date.

In case you are processing the payroll in the middle of the session or from June then you can input the date as 06/06/20XX, and the first payroll run will start from that date instead of 06th April 20XX which is the first period of HMRC Tax Year.

Note: You can only change the date before the 1^st Payroll Run and once you run the payroll and submit RTI you can’t make any changes.
How to set passwords for payslips?

To set the password you can navigate to Payroll Dashboard>>Edit Company>>Payroll Details>>Payroll Settings.

On this screen, you will get two options viz ‘Should files sent to the employer be password protected? and should files sent to the employees be password protected? As you set the option to Yes for them then a Generate Password pop-up will appear where you can create the password using Tags such as PAYE Reference Number/Company Name etc and you can further customise it. Similarly, you can set up the password for Employees using the NI Number/Tax Code /Post Code etc and you can make changes in this as well.
How to add Payment to HMRC manually?

To add the Payment to HMRC manually you will have to navigate to Payroll Dashboard>>Edit Company>>Payroll details>>Company Details>>Set Payment management to Yes.

This will enable an HMRC Payment Made label under the Tax Payment section on the left vertical pane in Payroll. You can manually update all the payments made to HMRC that were due a do the Tax Payment reconciliation.
How to Generate P45?

To generate a P45 you will have to first edit the Employee record put a leave date and mark the Employee as a leaver.

After this, you will have to run the payroll for the period in which the date falls. The Employee will be marked as left, after this you can navigate to Payroll Dashboard>>Reports>>P60/P45/P11D forms.

On this screen, you will have to choose P45 from the dropdown and then click on generate. It will generate the P45, and you can email it to the Employer or Employee.
How to add a new employee?

Go to the Payroll dashboard, click on the New Employee button, populate the relevant fields in the Personal Details, Mandatory Payroll Information and Pay Details section under Employee Details and then click on Save and then click on New Employee label and a New Employee record will appear. These toggle options have made life easy and reduced the admin time of again and again going back to the payroll dashboard again and clicking on Add Employee. You can go to a previous employee record and the next employee record when updating the information.

You can also update the Auto-enrolment details if the Pension scheme is set up and the Employee is enrolled on the pension scheme.

Populate the relevant fields within the Employment Terms section under General Terms and then click Save. To sync these details with the company’s standard, go to the Payroll dashboard, click on the Edit Company button and go to the Common Contractual Terms section under General Terms.

Populate the relevant fields to set up the company’s common contractual terms and then click Save.

You can then click on the Overwrite Existing Employees button at the company level (this will update the contractual terms for all employees) or the Reset with Company Standard button at the employee level (this will update the contractual terms for that specific employee).

Note: If you have already updated the Contractual Terms at the company level while setting up the company settings then you may skip this step and move forward to update the General Terms at the Employee level.
How to Enable Automatic Payroll
The Automatic Payroll function allows you to schedule and automatically run the payroll for your clients without having to manually do so. For director-only payrolls where the directors are paid below the national insurance threshold, you can automate the payroll using the Automatic Payroll function on Nomi. It can also be ideal for companies that have many employees who are paid a fixed salary.

Automatic Payroll features:
- Automatically runs the payroll.
- Submit the RTI to HMRC.
- Send payslips to employees.
- Send the Employer’s Summary
- Post the Payroll Journal to the Bookkeeping module.
Any payroll being run for Directors it will also post the income to the Director’s Self-Assessment.

To enable Automatic Payroll, go to the Payroll dashboard, click on the Edit Company button and then go to the Payroll Settings section under Payroll Details. Locate the Automatic Payroll field and then click the Disabled button.

A pop-up will appear where it states that By enabling this, your payroll will automatically be filed with HMRC, and payslips will be sent to the employer or employees.

You have to click on continue and it will take you to this screen:

On the next screen, you have to select how the payslips will be sent out and then select whether to include an employer summary that would be emailed to the main contact.

You can also set up the time on which it should send the email and a Reply to email option is there so that the clients can get back to you on that email in case they have any questions.

You have to then click on Continue and it will take you to the next screen where you have to click on Enable and the Automatic Payroll will be setup.

Note: Any overdue payroll runs will not be run, so make sure your payroll is up to date
How to Undo a payroll submission?

Go to the Payroll Dashboard, go to Filing Management on the left menu and click on the Undo button for the chosen RTIs that have already been submitted.

Go back to the Payroll Dashboard, and click on the Undo Last Payroll button, A pop-up will appear where it will show you all the employees for whom the Payroll was processed for that period.

You can select only those employees for whom you want to undo the Payroll and then make any necessary changes and then go through the process of running the payroll again.
Opting employees out of pensions

Go to the Payroll dashboard, locate the employee within the employee list, click on the three vertical dots to the right and select Edit. Go to Auto Enrolment, select Opt Out within the Status field, and enter the correct date within the Opt Out Date field.

Tick the Pension Refund box (to calculate the pension refund owed to this employee which will be reflected on the payslips and payroll summary reports), enter a reference within the Opt-out Reference field (if available), tick the Opt-out Valid box (stating that the opt-out is valid) and then click Save.
How to file a P11D?

Go to the Payroll dashboard, go to Filing Management on the left-hand menu and then select P11D from the drop-down menu. Select the P11Db by ticking the box on the left, add any notes if necessary and then click on the Submit button.

You will also have the option to export the P11db to a PDF file by clicking on the Export PDF icon on the right.

To view a specific employee’s P11D click on the Employees button at the top of the page, select an employee from the list on the pop-up and click on the PDF icon to export to a PDF if necessary.
Entering information for a P11D
Filing pension contributions

Go to the Payroll dashboard, go to Filing Management on the left-hand menu and then select the Pension option from the drop-down menu. Select the contributions by ticking the box to the left, add any notes if necessary and then click the Submit button.

The status will change to Submitted. After 2-3 minutes you have to select the records again and then click on Get Job Status. This will change the status from Submitted to Completed which means the contribution file is updated on the Pension providers portal.
Enabling a P11D
How to submit an RTI?
How to Run a payroll?
How to file CIS Deduction to HMRC?

Linking CIS deductions to Payroll:

Go to the Payroll dashboard, click on the Edit Company button and then go to the Company Details section under Payroll Details and then select Yes for the Registered for CIS field and update the Company UTR.

A pop-up will appear where it will ask ‘Would you like to file CIS through Nomisma or link your account to an existing contractor?’

Select either Link (link to an existing contractor and you will be given the option of what client to link this to) or Create (create a new contractor to link it to) within the pop-up, choose the correct contractor or create a new contractor and then click Save.

The CIS deductions will be added to the Payroll Summary report and will add this amount under Amount Due to HMRC within Tax Payment. A CIS Tax column will be created that shows the CIS deductions amount and this will also be reflected within the Payroll Summary report which will be shown as payable to HMRC.
How to add Additions and Deductions for an employee?

Go to the Payroll dashboard, locate the employee within the employee list, click on the three vertical dots to the right and select Additions/Deductions.

Select either the Addition or the Deduction option, choose whether it’s a one-off or recurring and populate the fields with the relevant details, click the Add More option to add any additional Additions or Deductions and then click Save.

You may also add Additions or Deductions from the Process Pay section.
How to process pay for Employees?

Go to the Payroll dashboard, locate the employee on the employee list, click on the three vertical dots to the right and select Process Pay.

You can edit the basic salary for a specific employee, apply this to future payrolls, if necessary, include any overtime that has been worked and add any additions or deductions to the employee’s pay if necessary.

You can also edit an employee’s pay within the Run Payroll page by clicking on the pencil icon to the right and this will bring you to the same Employee Pay/Units page to make any adjustments.
How to access Payroll reports?
How to set up Leave Management?

Setting up leave management:

Go to the Payroll dashboard, click on Edit Company and then go to the Common Contractual Terms section under General Terms. Populate the relevant fields and click Save.

Editing leave terms for an employee:

Go to the Payroll dashboard, click on the three vertical dots to the right-hand side of an employee’s name on the employee list and then go to the Employment Terms section under General Terms.

You can reset the employee’s leave terms to the company standard by clicking on the Reset with Company Standard button and viewing this employee’s Annual Leave Schedule.

Add leave for an employee:

Go to the Payroll dashboard, click on the three vertical dots to the right-hand side of the employee name within the employee list and select Add Leave.

Select the type of leave this employee is taking, enter a Leave Start Date and End Date and then click Save. Alternatively, you can click on Leave Management on the left vertical pane and add leaves from there as well. You can even download the Statutory leave forms and check the leave report as well.
What is RTI Submission ID?
When you set up a new employee in Payroll, you should enter their Real Time Information (RTI) ID. This is used to capture the unique employee reference for your company, which is included in your submissions to HMRC.
- If you’re transferring from another payroll system part way through a tax year that uses RTI Pay IDs, you must enter this when you set up the employee in Payroll. If you used HMRC Basic Tools, you can find the RTI Pay ID under Employee Details, then click Employment Details then look at the Payroll ID.
- If your employee is a new starter who has moved from another business, or you haven’t previously used a payroll system to submit your employees under RTI, Payroll automatically assigns them an RTI Pay ID when you submit a full payment submission (FPS).
- If an employee has already been included on a submission with a different software it is important that the same RTI Submission ID is used so that it prevents any duplicate profiles for this employee being created by HMRC.
To locate the RTI Submission ID go to the Payroll dashboard, click on an employee’s name on the employee list and then go to the Mandatory Payroll Information section under Employee Details.
How to provide access to Employer/Set them up as Business User.

Go to the Agent dashboard, click on the + icon at the top of the page, select New User and then select Business.

Enter the email of the Employer, ensure that the User Status has been marked as Active, tick the checkbox next to Payroll and then click Save. This will then generate a temporary password for the user to log in which they will be asked to change when next logging in.

Go back to the Agent dashboard, click on Users on the left-hand menu, click on the three vertical dots to the right of the specific user and select Assign Business. Type in the correct name of the company in the Business field, click on the Search button and then click on the Assign button once the correct company appears. You will also be able to remove this user from the company by going through the same steps to reach the Assign/Remove Business page and then clicking on the Remove button.
How to create Portal Access for Employees?

Go to the Payroll dashboard, locate which employee you wish to do this for, click on the three vertical dots to the right and then select Edit. Go to the Personal Details section under Employee Details and enter a valid email address within the Email field.

Then go to the Pay Details section under Employee Details, enter a username for this employee within the Portal Login Username field and then click Save. You can also select the ‘Use Email’ checkbox to use the employee’s Email ID that was entered within the Personal details section for an employee.
How to add Main and Additional Contacts?

Go to the Payroll dashboard, click on the Edit Company button and then go to the Contact Details section under Information. Populate the details for whom you wish to make the main contact in the relevant fields and then click the Add Contact button.

You can edit contact details by selecting the pencil icon to the right and then clicking on the Update button. You can also delete a contact by clicking on the bin to the right and to change the main contact you will need to delete the current main contact until you reach the correct contact. You may even give them access to Payroll Approval, Timesheet Approval, Leave Management and Expense Management.
How to give access to Payroll Approval, Timesheet Approval, Leave Management and Expense Management?

While we add the Employer details, we can also give them permission for:

Payroll Approval: Under this feature, you can send Payroll Approval Requests to the employer and an email is sent to them where the Payslips and Payroll summary is attached. In that email, there is a link through which they can log in online and then approve or reject the payroll and leave their notes as well.

Timesheet Approval: A very good feature which helps you get the approval on the Timesheet data request to the Employer. We have a ‘Request hours’ feature through which the employer receives an email request, and they can log in online and under ‘Fill Request Hours’ update the number of hours worked by different employees. This saves the manual data input at your end, and you also don’t have to chase the employer again and again. When you check under employee records the hours will be updated and based on the hourly rate the software will calculate the wages.

Leave Management: Employees get portal access, and they can apply for the leaves which then can be approved by the Employer. This communication is between the Employee and Employer and once the leaves are approved the same will appear under Employee records.

Expense Management: Any Expenses requested by the employees or even the employers can themselves add the expenses viz commission or bonus and approve as well and this record will be updated under the Employee record when you are processing the payroll for that period.
How to add Employees to a Pension Scheme?

To add employees to the pension scheme, click on the three vertical dots to the right of the employee’s name, select Edit and then go to the Auto Enrolment section. Populate all mandatory fields within this page, click Save and this will then automatically calculate this employee’s pension contributions.

This will create an employee pension contribution and an employer pension contribution section within the employee list where, along with the other pay information that is shown, it will show the total for that month’s contribution. If you make any changes to the employee’s pay details, the pension contributions will scale to the new amounts that have been inputted. The Pension dashboard will specifically only show employees who are enrolled on the pension scheme, helping separate them from those who are not within the payroll module.

To submit the pension, run the payroll, go to Filing Management and then select Pension from the drop-down menu at the top of the screen.

Select which pension to submit and either click Submit (if the client is already linked to an existing pension), Not to Submit (if the pension is being filed manually). After submitting the pension you have to click on ‘Get Job Status’ and the status will change from Submitted to Completed which means that Contribution is updated on the Pension providers portal.
How to manually add a pension scheme?

This is the process of manually adding the existing pension scheme the client in question is already set up with to Nomi which will then allow the software to calculate the correct pension contributions for each employee that is enrolled. Filing is only possible for linked pension schemes.

Go to the Pension dashboard, select Add Scheme at the top of the page and select Add Manually from the drop-down options.

Populate all of the mandatory fields within the Add Pension Scheme pop-up and then click Save.
How to claim Employment Allowance and schemes?

Go to the Payroll dashboard, click on the Edit Company button and then go to the Allowances and Schemes section under Payroll Details.

Select which Allowance or Scheme by selecting the Yes option to the right hand and then clicking Save.

You are only able to edit these details at the start of the tax year and cannot be changed midway through the year. Should you need to change the details, you will need to undo all the payrolls and re-run them after the changes are made.
What are Contractual Terms?

You are able to set up the contractual terms at a company level which will be the common contractual terms that this employer provides and also set up any individual contractual terms that an employee may have agreed with their employer.

Setting up contractual terms at the company level:

Go to the Payroll dashboard, click on the Edit Company button and then go to the Common Contractual Terms section under General Terms. You will be able to set the company’s common contractual terms by populating all the relevant fields and clicking Save. This will then be set as the company’s standard.

Setting up contractual terms at the employee level:

Go to the Payroll dashboard, click on the three vertical dots to the right of the employee’s name and then go to the Employment Terms under General Terms. Populate the relevant fields, click Save and if you want to change back to the company standard you can click on the Reset with Company Standard button.
What is Tax Payment Summary?

The Tax Payment section will allow you to manually enter any relevant information that is to be submitted to HMRC concerning the clients’ payroll.

Features within the Tax Payment section:

HMRC Payments Made (manually enter the amount that has been paid to HMRC).

HMRC Adjustments (i.e. late payment interests or any adjustments that have been made).

Statutory Pay Funding (any statutory pay that has been received).

Tax Refund (any tax refunds that have been received).

CIS Suffered (for contractors).

Email the summary as well as export it to a PDF or a CSV file.
How to select payslip templates

Click on the Edit Company button on the Payroll dashboard, go to the Payroll Settings section under Payroll Details and then locate the Payslips Template field. Then select from the two options available: the blue payslips template or the green payslips template (You will also be able to preview the templates by clicking on the eye icon to the right).

Once a payslips template has been chosen, click Save.

How to add a company logo to a payslip (green template only):

To add a company logo to payslips (green template only) click on the Edit Company button on the Payroll dashboard Company Details section under Information. Locate the Logo field, click on the Upload button, select the correct image and then click Save.
How to link a company’s Payroll to the Bookkeeping module?

If you have activated the payroll module via the client Bookkeeping module, then the link between the two modules will have already been established.

Go to the Payroll dashboard, click on Edit Company and go to the Payroll Details section. There will be a Bookkeeping Links button which you will need to select and then a pop-up page labelled Link with Accounts will appear.

Click on the Account’s Company drop-down menu, select the correct account and then click Save. This will successfully link the two modules together.
How to set up Payroll Frequencies?

You can set up payroll frequencies first at a company level (this is the company standard an employer offers its employees) and can then be further broken down to an individual employee level (for employees who are on different payroll frequencies to that of the company standard).

Setting up Payroll frequencies at the company level:

Go to the Payroll Dashboard, click on Edit Company, go to the Payroll Settings section under Payroll Details and then click on the Additional Frequency. Select the correct frequency and then click Save.

Setting up Payroll frequencies at an employee level:

Go to the Payroll Dashboard, click on the three vertical dots to the right of the employee’s name and select Edit. Go to the Mandatory Payroll Information section under Employee Details, locate the Pay Frequency field option, select the correct pay frequency and then click Save.

SA reports are password protected, what would be the password?
1 For the reports that are sent across through Nomi the password is usually the Date of Birth of the Individual (dd/mm/yyyy) format, these reports especially those containing sensitive or confidential information are often password-protected for several key reasons:
1. Data Security and Privacy:
  - Protect Sensitive Information: Reports often contain sensitive financial, personal, or business information. Password protection ensures that only authorized individuals can access this information, protecting it from unauthorized access and potential misuse.
  - Compliance with Data Protection Laws: The UK has stringent data protection laws, such as the Data Protection Act 2018 and the UK General Data Protection Regulation (GDPR). These laws require organizations to implement appropriate security measures to protect personal data. Password-protecting reports are one way to comply with these legal requirements.
1. Prevent Unauthorized Access:
- - Control Access: Password protection restricts access to reports to only those individuals who have the necessary authorization, preventing unauthorized persons from viewing or altering the contents.
  - Mitigate Risks: By limiting access to authorized personnel, organizations can mitigate the risks associated with data breaches, information leaks, and industrial espionage.
1. Ensure Integrity and Authenticity:
- - Prevent Tampering: Password protection can prevent unauthorized alterations or tampering with the report’s contents, ensuring the integrity and accuracy of the information.
  - Maintain Trust: Stakeholders, such as investors, regulators, and business partners, can have greater confidence in the authenticity of the reports when they are protected and secure.
1. Regulatory Compliance:
- - Financial Regulations: Financial reports often need to comply with specific regulations and standards that require secure handling and restricted access to sensitive information. Password protection helps organizations meet these regulatory requirements.
  - Industry-Specific Regulations: Certain industries, such as healthcare and finance, have additional regulations that mandate the protection of sensitive data. Password-protecting reports help organizations adhere to these industry-specific regulations.
1. Confidentiality Agreements:
- - Client and Partner Agreements: Organizations often have confidentiality agreements with clients, partners, and other stakeholders. Protecting reports with passwords ensures that the organization complies with these agreements and maintains the confidentiality of the shared information.
  - Internal Policies: Many organizations have internal policies regarding the handling and dissemination of sensitive information. Password protection is a straightforward way to enforce these policies.
1. Risk Management:
- - Reduce Exposure to Cyber Threats: In today’s digital age, cyber threats are prevalent. Password-protecting reports add a layer of security, reducing the risk of exposure to cyberattacks, such as hacking and phishing.
  - Business Continuity: Ensuring that sensitive information is protected helps maintain business continuity in the event of a security breach or other disruptive incidents.
Password-protecting reports in the UK are a critical practice for safeguarding sensitive information, ensuring compliance with legal and regulatory requirements, preventing unauthorized access, and maintaining the integrity and authenticity of important documents. It is a fundamental aspect of effective data security and risk management strategies for organizations.
How to reduce payment on accounts
How to amend the SA return

You can amend the SA100 Personal tax return by navigating to Self-Assessment>> Individual Record>>Review & File>>Submit to HMRC>>Undo Submission>>Unlock>>Set the option to yes >> Are you submitting an amendment for the current period?

After this, enter the details which you want to amend then validate the Tax return and click on ‘Submit to HMRC’ to file the Amended SA100 Tax Return.
How to add the ceased date in the Partnership Tax Return?
How to link with Bookkeeping or how to link Income: dividend linking with bookkeeping?

We can start entering the information from the left panel by clicking on Income and then we can enter the data manually for Bank interest/Pensions and Other UK income.

The Dividend Income can be further linked with the Bookkeeping Module, and you can fetch the dividend information directly into the SA100. For this, you have to first issue a dividend under the Bookkeeping Module for the Director/Individual.

Then you need to click on the ‘Edit’ icon in the top right corner. Please note that you will always have to click on the Edit icon on every window whenever you are looking to make any changes.

‘Link Dividend’ and in the pop-up, you will see the name click on the link and all the data will be fetched from the bookkeeping module.
What is a multiple property wizard?

You can fill in the income related to property under the Income from Property supplementary form. There are two ways to update the data, the first being entering the data on the summary screen or using the Multiple Property wizard.

In case the individual has rental income from multiple properties then either you can use the Multiple Property wizard and record the information for different properties under this wizard, all the information is then summarized and displayed on the Income from Property page or prepare your summary for all the rental properties and enter on summary screen. Later you can also check the Residential Finance Cost Computation in the Documents section.
How to remove Class 2 and Class 4 NIC?
How to pay voluntarily NIC 4?
How to pull data from HMRC or Get Data from HMRC or Import data from HMRC?

To get Data from HMRC you will have to first generate tokens by logging online into your Agent Account and allowing the software to interact on your behalf with HMRC. For this please navigate to Agent Hub>>Self-Assessment>>HMRC Data Setting.

On this screen, you will have the option ‘Read Token’. You will have to click on this option, and it will redirect you to the HMRC website where you have to log in and then answer a few questions post you will be redirected to the same screen on Nomi and then you have to click on Save. The tokens will be generated, and it will enable you to import the data from HMRC.

To fetch the data in individual records you will have to navigate to the SA100 dashboard by clicking on the individual name under the client list and then click on Get Data from HMRC.

This will take you to a screen where you will see the Employment-related data, Pension, Retirement annuities, Job Seekers Allowance, and Class 1/ Class 2 NICs.
How to send a tax questionnaire?

To send the Tax questionnaire you will have to navigate to Self-Assessment>>Dashboard>>Send Tax Questionnaire.

As you click on this it takes you to a 3-step wizard. On the first screen, you can choose the audience which means select those individuals to whom you want to send the Tax Questionnaire.

On the next screen, it will show you the email which will be sent to the individual containing the link to the Questionnaire. Here you can keep the Account Manager in CC if you want.

The third screen is the confirmation screen where you can see all 26 questions which are part of the Tax Questionnaire. It’s up to you whether to include all the questions or select a few from the list. It also gives you options to add a few more questions if you want and you can also use the master Tax Questionnaire where you can add the questions in Bulk for all the individuals by default.

Once you are happy with the Tax Questionnaire you can click on the send label, and it will send the email to the client. As the client receives an email there will be a link and they have to click on that. They are redirected to a webpage where they need to enter their Date of Birth to access the questionnaire and answer all the questions. Once answered the individual can submit the questionnaire and you will receive an email with the attached questionnaire and the status on the Tax return will change from Questionnaire Sent to Response received. This Tax Questionnaire can also be responded to through the Mobile App.
Is it possible to see the questionnaire before send?
How to resend the Tax Questionnaire?
How to add email templates
How to refresh HMRC tokens
Where to add Advisor information
How to hide Advisor information?

If you do not wish to include the Tax Advisor details with the submission then you have to navigate to Individual SA100 Dashboard>>Click on Others>>Tax Advisor Details.

On this tab, you have to click on edit in the top right corner and then tick the checkbox ‘Do not Include tax advisor details with submission’. This in turn will not include the Tax Advisor’s details on the personal tax Return of the Individual.
How to send the Tax Return for e-sign?

To send the Personal Tax return for E-sign to the customer you will have to click on ‘Communications’ on the left side of the vertical pane of the Self-Assessment record of the individual.

As you click on E-sign it will show a pop-up and there will be an email with a template that contains a link for E-sign. You can send this to the client and after that, they will receive an email and they can click on the link.

It will redirect them to a webpage where they can sign the document.
How to submit a Personal Tax Return?

To submit the personal Tax Return you will have to navigate to Self-Assessment>>Client List>>Click on Individual record and then click on Review and File. This will give you the option of Submitting to HMRC.

Here you have to click on Lock, and it will lock the Tax Return after this you cannot make any changes to the Tax Return. Now you have to click on Validate Submission, and this will make a test submission to HMRC and will also check for any errors. Once it is approved you can ‘Submit to HMRC’ and make the SA100 submission to HMRC.
How to upload documents with submission
Basis period reform-related queries.
Up until the Tax year 2022-2023, every unincorporated business operates within its Accounting Period. According to HMRC, the Tax period spans from 6th April to 5th April the following year. During this period, starting from every 6th of April, we evaluate income and apply taxes accordingly. This established practice has been consistently followed to date.

However, the Sole Traders and Partners usually don’t follow the same tax year. They have accounting periods let’s say August 2021 to July 2022 which is different to Tax Year. In this case, the Income and Expenses related to the Accounting Period August 2021-July 2022 are reported directly into the Tax Return period of 2022-23. We do not apportion the Income and expenses from August 2021 to April 2022 and from April to July. From the 2024/25 tax year, HMRC’s basis period reform means all unincorporated businesses will use the UK tax year of 6 April to 5 April as their basis period for income tax assessment.

Before we proceed further, we have to be clear with the below key terms:
1. Overlap Relief
2. Accounting Profits
3. Transition Profits
4. Transition Year
5. Accounting Period
6. Transition Period
7. Basis Period
8. Transition Period Spread
Overlap Profits: Overlap profits occur when someone who is registered as self-employed chooses to report their income and expenditure in the self-employment section of their tax return for an accounting period that is not the same as the tax year. These overlap profits will normally arise in their first 3 tax returns. To avoid double taxation, HMRC allows businesses to claim overlap relief. Overlap relief applies to profits that have been taxed more than once due to overlapping basis periods. This relief can be deducted from the taxable profits in the transition year.

If a sole trader chooses to draw up their income and expenditure for the accounting period that matches the tax year, then basis periods and overlap profits won’t arise.

Accounting Profits: Accounting profit, also known as net income or net profit, is the difference between a business’s total revenue and its total explicit costs over a specific period. Explicit costs include all direct costs associated with running the business, such as wages, rent, materials, and other operational expenses. These are related to a particular accounting period i.e. August 2022 to July 2023

Transition Profits: “Transition profits” in the context of HMRC (Her Majesty’s Revenue and Customs) refer to profits that are adjusted or re-evaluated during the transition from one accounting method or period to another. This often arises in the context of changes in tax rules, accounting standards, or business practices that necessitate a re-evaluation of previously reported profits.

One significant context where transition profits are relevant is the alignment of accounting periods for tax purposes, especially in light of changes to the basis period rules for unincorporated businesses. As of the latest changes, HMRC has implemented new rules to align the accounting periods of businesses more closely with the tax year, leading to the concept of “transition profits.”

Transition Year: The year in which the transition to the new rules takes place is known as the “transition year.” During this year, businesses might have to report profits for a period longer than 12 months or shorter as well. So, 2023-2024 is termed a Transition year and our transition profit after Overlap Relief will be spread over 5 years, starting with the tax year 2023 to 2024 and ending with the tax year 2027 to 2028.

Accounting Period: The accounting period for self-employed individuals under HMRC (Her Majesty’s Revenue and Customs) refers to the time frame for which a self-employed person prepares their accounts and reports their profits or losses. This period is essential for determining the income that needs to be reported for tax purposes.

Transition Period: The “transition period” as per HMRC, particularly in the context of the basis period reform for unincorporated businesses, refers to the time during which businesses adjust their accounting periods to align with the new tax year basis. This transition is part of HMRC’s efforts to simplify the tax system by ensuring that business profits are reported in line with the tax year (April 6 to April 5).

Basis Period: The basis period as per HMRC (Her Majesty’s Revenue and Customs) refers to the time frame for which self-employed individuals and partnerships calculate their taxable profits. It determines the period of income that should be reported for a specific tax year. To keep it simple, we can understand in this way that the Accounting Period + Transition Period is the basis period.

Transition Period Spread: The transition period spread refers to the option provided by HMRC for businesses to spread the taxable profits arising during the transition year over a specified period, typically up to five years. This helps businesses manage their tax liabilities more effectively during the shift to the new basis period rules.

Explanation with example

Let’s take an example and see how it fits into Nomi.

Test Case

1 Overlap Profits- £15000
1. Accounting Profits- £55000 Aug 2022 to July 2023
2. Transition Profits- £40000 Aug 2023 to 5 April 2024
3. Total Taxable Profits: £80000
Calculation: Accounting Profits+ (Transition Profits-Overlap Profits)

= 55000 + (40000-15000)

= 55000 + (25000)

= 55000 + 25000

= 80000

Here £25000 is the profit available for transition spread.

Now we will navigate to the Self-Assessment Full form in Nomi and enter the data.

To access the form, you will have to navigate to Agent Hub>>Self-Assessment>>Client List>>Click on Client Name>>Income (left vertical)>>Self Employment>>Click on + New Self Employment Full.

This will redirect you to the Self-Employment full form and then you can enter the data such as Business Name, Trade Description and Accounting Period Start and End Date.

Please note that this Accounting Period should be the one for which you have calculated the Accounting profit.

Then you have to enter the Income which includes the turnover or any other profits.

After this kindly record all the Expenses along with any Capital Allowances.

After recording all the Incomes and Expenses you will have to click on Taxable Profit/Loss Calculation. On this screen you will have to enter the Basis period start and end date under Box 66 and Box 67.

Then you can see Box No 73 where the Adjusted Profit value is showing up which is £55000. After this we have, the following boxes and we can enter the data accordingly:
1. Box no. 73.1- Adjusted Transition Profit or Loss: As per the test case we can enter the £40000 value in this box.
2. Box No. 73.2-Overlap Relief Used: As per the test case we can enter £15000 value in this box.
3. Box No. 73.3- Spread of Transition Profit arising: As per the test case £25000 is the transition profit spread.
Box 73.1-Box 73.2= Box 73.3.

Please note that these are manual calculations and not automatic.

How is the Tax calculated?

To check the tax implication, we have to review the Tax calculation summary. For this, we will navigate to Review & File>>Tax Calculation Summary.

As you can see the tax is calculated on Profit from Self-Employment after deducting the Personal Allowance i.e. The Total income on which tax is due.

Then it also shows you a Tax due on transition profit i.e. £10000.

If we see the detailed calculation, then the net profit for tax purposes is £55000, however, for Class 4 NICs the total profits taken into consideration is £80000 which is the total taxable profit.

Note: For Partnerships, you will have to enter the values in boxes 16.1 (Transition profit or loss), 16.2 (Overlap relief), and 16.3 (Spread of transition profit treated as arising).

The Basis Period Reform is a positive step towards simplifying tax reporting for businesses. By aligning our accounting period with the tax year, the business can achieve greater clarity and consistency in the financial reporting.
What is the Self-Assessment Mobile app

The Self-Assessment mobile app is a bridge between clients and advisors that helps unlock hidden efficiencies within the Self-Assessment production process.

The app has eliminated all of the time-consuming processes such as email or SMS and has all the functionalities such as real-time notifications which will help you gather the necessary data needed on the go from the convenience of your mobile phone.
Reviewing Tax Calculation and Self-Assessment Tax Return
Completing the Tax Questionnaire on the Self-Assessment app

The Tax Questionnaire comprises twenty-six questions covering every scenario and can unlock ‘hidden’ conversations such as tax saving opportunities or additional value-added work. It simply allows clients to answer the questions within the app which will then automatically import the answers back over to the web application and then populate the clients’ Self-Assessment. Some questions will only appear if yes has been marked for certain other questions.

The client will then have the option to upload any additional files at the end of the questionnaire before submitting. Files will be stored within the Documents section of the client’s Self-Assessment which can be reviewed by an advisor at any time. The client can then review the completed Tax Questionnaire by clicking on Review and Submit and then selecting Submit if all information is correct. Once successfully submitted, the Tax Return Status will then change to Questionnaire Submitted and the action button will change to Awaiting Advisor.
Updating personal information on the Self-Assessment app

Once a client (business user) has been assigned to a Self-Assessment they will first need to check that all of the personal information is correct within the app.

Click on the settings icon in the top right corner which will then take you to the Profile Information page where the client will be able to double-check and edit any details if necessary (this will then automatically update this information on the web application).
Assigning a Self-Assessment to a Business User
Tax Questionnaire

Send digital tax questionnaires to your clients to collect Self-Assessment data to digitally transfer them to your client’s Self-Assessment returns with the click of a button. Your client can submit the data using the mobile app or via a web browser.

You will be able to keep track of any questionnaires sent out to clients via the Self-Assessment table found on the Agent Self-Assessment dashboard, keeping track and showing the current status of all your clients’ Self-Assessments.
How to send tax questionnaire reminders in bulk

Go to Self-Assessment on the left-hand menu on the Agent dashboard and select Dashboard. Then click on the Send Tax Questionnaire Reminder button in the top right-hand corner.

A pop-up page will then appear where you will then be able to select all or multiple different clients at one time that are present on the list.

Once you have selected your clients you will then be able to make any necessary adjustments to the email template that will be sent out with the Tax Questionnaire Reminder. Once you have double-checked that everything is correct you will need to click Next and then Send.
How to send tax questionnaire reminders individually?

Go to Self-Assessment on the left-hand menu of the Agent Dashboard and select Client List. Then select which client you wish to send a Tax Questionnaire Reminder to by using the search bar and clicking Update.

Once you have located to client in question you will then need to click email (envelope icon) on the right-hand side. A pop will appear where you will have to make sure that the correct email address and Subject (Tax Questionnaire Reminder) have been selected (also make sure any email template you wish to have set for this specific type of email has been chosen). Once all the correct details and format has been chosen, click Send.
How is Self-Assessment integrated with other Nomi modules?

Self-assessment is integrated with Bookkeeping/Final Accounts/Payroll/Partnership Tax Return and you can also import data from Tax Questionnaires and Get Data from HMRC. The integration helps reduce the admin time and you can quickly complete all your tax returns.

Import Data from Questionnaire

As discussed earlier you can send a Tax Questionnaire to your clients and once, they fill in the data and respond to the Tax questionnaire then you can import the data directly into the Tax Return of the individual. You will have to click on ‘Import data from Questionnaire’ and it takes you to the import data from questionnaire screen where you will find information updated by the individual and this can be imported to their tax return.

Get Data from HMRC

Integrated with HMRC the software helps you import data related to employment, pension, jobseekers’ allowance and NICs through ‘Get data from HMRC’.

Income: dividend linking with bookkeeping

We can now start entering the information from the left panel by clicking on Income and then we can enter the data manually for Bank interest/Pensions and Other UK income.

The Dividend Income can be further linked with the Bookkeeping Module, and you can fetch the dividend information directly into the SA100. For this, you have to first issue a dividend under the Bookkeeping Module for the Director/Individual. Then you need to click on ‘Link Dividend’ and in the pop-up, you will see the name click on the link and all the data will be fetched from the bookkeeping module.

Income from property: Multiple property wizard

You can fill in the income related to property under this section. There are two ways to update the data, the first being entering the data on the summary screen. In case the individual has rental income from multiple properties then you can use the Multiple Property wizard and record the information for different properties. Later you can also check the Residential Finance Cost Computation in the Documents section.

Employment

You can populate the data in the Employment section if the individual is in Employment with one or more than one employer. You can click on the link and a pop-up will appear where you can search for the individual if they are employed in any of the companies for whom you are processing the payroll in Nomi. In case they are employed in two different companies then the record will appear twice, and you can link the record with both employers.

Apart from this, the data is also updated if you click on ‘Get Data from HMRC’ on the dashboard and if HMRC holds any information for the individual related to employment then you may fetch the same under the Employment Supplementary form. It also gets the data through the tax questionnaire if the individual has responded to that and updated their employment details. A manual option is also present, and we can add the data manually as well.

Self-Employment

For Sole Trader Businesses we can record all the data in Final Accounts and then when we are preparing the SA100, it can be linked to the Self Employment form. This avoids duplication of data entry at various sections and saves a lot of admin time. After linking the information if you make any changes in the Final Accounts of the Sole Trader then it is updated on a Real-Time basis, and you don’t have to relink the Accounts.

The data linking options are very useful for Accountants and help them in reducing the turnaround time on each tax record. It helps them automate everything and encourages them to file more tax returns and generate more business every year.

Partnership

If the individual is a partner in any of the partnership firms for which you are filing an SA800 then all the information can be directly updated into a Partnership supplementary form. All you have to do is click on ‘Link Individual’ and in the pop-up it will show you the individual’s record and the partnership name.
Creating a Self-Assessment client

From your Agent screens, click on the + button in the top right-hand corner, select New Client and then choose the Self-Assessment option.

Either choose to manually add a new client or you can batch upload multiple clients by downloading the CSV template, populating it and then uploading via the choose file option.

Once you have successfully added a client/s (either manually or batch upload) they will then appear within your clients list under the Service Type ‘Self-Assessment’.